Request for Manual Review: Incorrect Phishing Classification

[edaalp]

My legitimate business website (amanihealth.africa) has been incorrectly flagged as ‘Phishing’. Norton’s automated dispute system is ineffective in reviewing my site and has me locked in a loop with conflicting information for over a week. I need this escalated to a human for manual review immediately.

Thank you so much for your help,

[bjm]

@edaalp

My legitimate business website (amanihealth.africa) has been incorrectly flagged as ‘Phishing’. Norton’s automated dispute system is ineffective in reviewing my site and has me locked in a loop with conflicting information for over a week. I need this escalated to a human for manual review immediately.

Hello @edaalp
Please request manual review via Norton support.
Please review: How-To Contact Norton Support

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Dispute is already in progress.
https://safeweb.norton.com/

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Alert ID: ded81480d0ef

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Submit a file or URL to Norton for review

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https://www.virustotal.com/

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https://sitecheck.sucuri.net/

[bjm]

Well, I reached out to Norton Chat support…and uploaded pics…and advised Chat that it’s been over a week…and requested FP be referred to Safe Web team…and Chat wrote…and then Chat agent ended session.

Case ID: 95055586
What You Can Do
Verify the Site’s Legitimacy
If you trust the organization, you can report a false positive to Norton here: Norton Safe Web Dispute
Avoid Entering Sensitive Information
Until the warning is cleared, avoid entering login credentials, payment info, or personal data on the site
Check for Updates
Sometimes Norton flags sites due to outdated certificates or temporary issues. Check if the site has made recent security updates
If this doesn’t help then I can resolve the issue by remotely accessing your device.

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Impacted URL of the website.
Do we see this issue with specific websites or all the websites?
Turn off Safe Web, Auto-Protect, Behaviour Protection, Intrusion Prevention, and Smart Firewall individually to identify the root cause or which component is blocking the website.
Turn off VPN/ Change VPN region – Try accessing the website.
Run Norton Live Update and Windows Update, followed by system restart and check the status.
Please ensure all features are turned on.
Capture the Experience/Error while accessing the website (Block Alert from Norton) Did we check with alternate browsers? Do we see any alerts or messages from Norton Product UI? Please capture. Any log entry in Norton Security History Does adding Exclusions under Norton Safe Web work? Only for testing. Please ask the customer to enable again Identify if it’s being flagged as malicious or just blocking access (“Page cannot be displayed”, etc.) Please do NOT leave the feature Turned OFF, in order for the Customer to access the website

@MJay

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Well, I reached out to Norton Chat support…again.

Case ID: 95055586
No worries, I will escalate your case to our senior team.

[bjm]

https://amanihealth.africa/landing

Alert ID: f0eb5771edee

[bjm]

[bjm]

https://amanihealth.africa/landing

Alert ID: 66a389a28d75

[MJay]

Hello @bjm,

Thank you for highlighting this. I can see that the case was correctly escalated and evaluated. I can confirm the evaluation.

I’m sorry for the first chat interaction and for the confusing mismatch in the databases. We’re checking why ‘Safe’ is stated in one of them.

Thank you!

[MJay]

Hello,
Let me just confirm that we’ve aligned the status in both databases.
Thank you.

[bjm]

[bjm]

Curious…how https://amanihealth.africa/landing page loads

454571c5c0d5/2025-10-09T06:45:51.723Z
d8e2e4bf94bc/2025-10-09T06:47:14.221Z