Resolution of cases? Still open

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

When will my case be resolved?
The backup still has a march date on it, but when i go in cloud backup it says that my backup was done very recently. And why do some files that i havent even used, have a blue arrow at bottom left. They should be green.

Product & version number: Norton 360 deluxe

OS details:WINDOWS 10

What is the error message you are seeing?No error, the backup just isnt working right.

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