Restoring a USB-file from quarentine ends with error-1000

Norton Security | Norton Internet Security
1

I had a file on an usb-memory that Norton 360 put in quarentine and when I am trying to restore that file the result is error-1000.  I rebooted my Windows XP of other reasons after the program was put in quarentine and I tried to restore it. How shall I do to restore the program.

2

Hi

 

 

Did your try the restore with the USB connected?

 

 

 

If not might occur as the restore location no longer exists!

 

 

Do wait ofr other members responses

3

The USB was connected and with the same deviceletter

4

Hi again try restoring it to a diffent location with USB disconnected and N360 Disabled

5

If you are running IE9 please switch to compatibility mode so we can see your text .......

6

I have two computers one with IE9 and the other with Firefox, the last answer did I use the one with IE9, sorry

 

There is no difference if the USB is plugged in or not

 

When I try to do something with the quarantined file, I have only three possibilities, 1-restore, 2-remove or 3-send to Symantec

I use restore, then I must answer the question, "restore, yes or no"

I hit the yes-key, then the Norton360 is restoring the file and the restore-log ends with error-1000 for my program

 

There is no button or anything that lets med change to destination of the result.

7

Could you please confirm your version of N 360 -- check Support / About where it is in the format nn.nn.nn.nnn 

8

My version of N360 is 5.0.2.1

9

Thanks -- I'm not sure if that's the absolute latest but it is in the right ball park -- someone else will jump in.

 

I'll ask for some help because the Norton Support website doesn't even know an Error 1000 although Google shows it came up in N360 V2 a few years ago!

10

Please post a screenshot of this error. Make sure that the USB drive is not write protected. Disable Removable Media Scan and Auto-Protect temporarily(15mins) before you restore the file from Quarantine. Let us know the results.


Yogesh

11

I have deactivated every thing but there is no difference if the USB is connected or not. I can copy files to it and without removing the USB I tried to do a restore but still, error 1000 or shall I say "Fel 1000" because I am swedish.

 

I´ve have a screenshot of the error, but how am I going to post it? The program only allowes me to attach text-files.

 

Ebbe