Hi, My sons laptop recently crashed and have purchased a new one safe in the knowledge that I religiously backed up the laptop with Norton 360 to a network back up drive. However, I have now gone round in circles trying to find a way of restoring these files to the new laptop. Can anyone please help because as of this moment the backup utility on 360 is useless if you cannot restore files from a crashed PC.
Hi, My sons laptop recently crashed and have purchased a new one safe in the knowledge that I religiously backed up the laptop with Norton 360 to a network back up drive. However, I have now gone round in circles trying to find a way of restoring these files to the new laptop. Can anyone please help because as of this moment the backup utility on 360 is useless if you cannot restore files from a crashed PC.
Tried this, all that happened was that a new structure was created within the existing folder. When I went to restore it would only show files from this new structure. There does not appear to be a way of telling it to look at any existing strutures.
I have the same kind of problem. I had (and still have) automatic back up activated in Norton. Back up happens on a RAID1 network drive.
The laptop was running on WinXP. It crashed. I decided it was time to move to Win7 (Ultimate).
Once everything was installed again I checked if I could retrieve my back up data. However Norton does not allow me to access the data. Instead it makes a whole new set. Now luckily I had my HDD removed and used a whole new HDD to install Win7 so I was able to recover my data. But NOT with the help of Norton.
No it is much smaller as I only wanted to create a set to see if that helped it to see the old one.
It shouldn't be this difficult I will not be using Norton backup in the future until it resolves this issue. It would also help if you could actually see the file names when you explore through the bacup set as this would help make retrieval much easier.
PapauZ has already suggested this step. I am just posting the detailed steps. These steps are for Version 4.0. So wherever you find 4.x in the document, change it to 5.x
Did anyone find a solution for this? I can't restore my online files after replacing my hard drive that crashed. I have 360 version 5 and I even tried to restore to a different folder and still won't work. The Tech's in India can't help either.