Hello
My work laptop was stolen, but I thought that selecting the directories to be backed up was sufficient to be able to restore if necessary.
However, when restoring from the most recent backup set, only a subset of the files and subfolders were restored, not everything. Even though Norton was frequently backing my files up.
Am I missing something to be able to restore all the backed up files and folders (the interface isn't very complex and doesn't allow many options when restoring or backing up), or is there a problem with your software? These were fairly import work files.
Thank you.
Windows 11
Norton Security Ultra
You can choose to restore entire backup sets or specific files in a backup set.
Restore a file from a backup set on the Norton Backup Drive
https://support.norton.com/sp/en/us/home/current/solutions/v19828933 24-May-2024
Restore online backup using a browser => https://my.norton.com/extspa/backup/home =>
Select a Backup to View and Download
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Restore pictures, music, or other important files from Norton backup sets
You can easily restore your Norton Backup data if you are the victim of ransomware or other malware or if you experience unrecoverable hardware issues. You can choose to restore entire backup sets or specific files in a backup set. You can also determine where to restore backed up files.Restore happens as per the configured backup set. If you restore to a new device, you cannot expect Norton to restore your files as per your desired folder structure of your old device.
[...]VIDEO: HOW DO I RESTORE MY FILES FROM A BACKUP SET?
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542 01-Feb-2024
Choose the location of the files to be restored before running Norton Backup
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242 03-Apr-2024
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Turn on Norton backup from Settings window
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7821374
Get started using Norton Cloud Backup
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19213795
Delete backup set and files
https://support.norton.com/sp/en/us/home/current/solutions/v19828921
Manage backup files on Norton Backup Drive
https://support.norton.com/sp/en/us/home/current/solutions/v19828933
Modify settings for or rename your Norton Backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v19828922
Add or exclude files and folders in your backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v20534334
View or change the default file types or file extensions that Norton includes in backups
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7344814
Restore pictures, music, or other important files from Norton backup sets
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542
Choose the location of the files to be restored before running Norton Backup
https://support.norton.com/sp/en/us/norton-360/current/solutions/v7927242
Fix problems with storage space in Cloud Backup
https://support.norton.com/sp/en/us/home/current/solutions/v128450551
Norton video tutorials - Backup and Restore
https://support.norton.com/sp/en/us/home/current/solutions/v102698236
Hello @M JACKSON
Welcome to Norton Community
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Maybe, try creating desktop folder on new device and try Restore All Files and Categories to that folder.
fwiw ~
Restore happens as per the configured backup set. If you restore to a new device, you cannot expect Norton to restore your files as per your desired folder structure of your old device.
https://support.norton.com/sp/en/us/norton-360/current/solutions/v6958542 01-Feb-2024
Please review: