Retrieving a Cookie from Quarantine

Argh.

 

I have spent 5 hours with support, first with chat and finally on the phone with no resolution of my problem.

 

I'm running Windows 7 Home Premium and installed a new copy of Norton 360 about a week ago. I thought all was well until I examined the results of a scan this morning and found security threats - 10 tracking cookies, all but one from ad servers.

 

I want to be able to retrieve one cookie (it's from my bank) that Norton 360 has quarantined so that it will be available to my browser again. I'm told that the encrypted cookie is sequestered but that nothing can be retrieved from quarantine unless it is via a Live Update, which ain't happenin'.

 

Hard to believe. Is that true?

 

I expect to be able to examine any cookies that N360 has quarantined and selectively restore them at my pleasure.

 

One of the support guys was so valiant that he was actually browsing to the quarantine folder, addig a user and changing file permissions so he could access it, though that didn't work either. (I was logged in as Admin so I've got to get up to speed on why Win7 wouldn't let ME open the folder -- but that's a whole other question for a whole other day.)

 

Help appreciated.

I do not think you can restore the cookies using Norton product as the product has already deleted them. You may need some restoration softwares to do this.

 

One thing you can do is to change the settings in your Norton product, so that the next time the product will ask you before removing the cookies. You can accomplish this by:

 

Start Norton 360 > Settings > Antivirus > On the Scans and Risks tab, move the slider to set "Tracking Cookies Scan" to "Ask Me"

 

Vineeth

Hello slondon

 

Can you set your browser to keep certain cookies and delete the others when you close the browser or at the end of the day.?

Hi slondon,

 

As long as cookies are enabled in your browser your bank site will place another cookie on your machine when you revisit the site, so restoring from quarantine is not necessary.  The important point, as has been mentioned, is to set your Norton program to ignore or ask you about tracking cookies rather than removing them automatically, so the new cookie does not meet the same fate as its predecessor.

 

If you are using Firefox, by the way, there can be an issue where Norton 360's Firefox Privacy Cleanup feature will delete private data such as persistent cookies (as your bank cookie should be).  If you are a Firefox user, this probably accounts for the removal of the bank's cookie along with the real tracking cookies.  Instructions for resolving this issue can be found here:

 

http://support.mozilla.com/en-US/kb/Configuring+Norton+360?bl=n&s=norton%20360#Configure_Firefox_Privacy_Cleanup