Issue abstract:Roblox is not working on the PC with Windows 11 and Norton 360 Advance
Detailed description:Error: Roblox crashed because of incompatible software:\\?\HarddiskVolume5\Program Files\Norton\Suite\aswhook.dll
Product & version number: Roblox Player 0.686.1.6860870
OS details: Windows 11
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Um, is 0.686.1.6860870 correct current version number (starting with a 0?)
File: RobloxPlayerInstaller.exe
File size: 7.59 MB (7,954,384 bytes)
MD5 checksum: 56FE91833B15AB12CA2A5F7601398B89
SHA1 checksum: 36521A7511F803E9647BE29955AC1751809D298C
SHA256 checksum: 8A8BC61CEB00A777774629E64FB8D8141854A241CF4E1168A1F8B1FF5D6B31A1
Date/Time: 8/21/2025
Caveat: I’m not familiar with RobloxPlayer
https://www.roblox.com/download
as test:
Note: I’m seeing Beta?
Do you have MSI Afterburner and/or RivaTuner installed? If that is the case these two software titles are known to conflict with Roblox. What is your version and build of Windows 11 and do you have any other A/V tools besides Norton installed? TIA.
SA
https://community.norton.com/t/norton-360-blocking-roblox-player/421867
==================================================
===============================================
https://us.norton.com/blog/family-safety/is-roblox-safe-for-kids
==============================================
Stay secure with Norton without sacrificing speed when gaming
==============================================
AI Overview
If Norton is preventing Roblox from working, the most common solution is to add Roblox to Norton’s Program Control or Exclusions list to allow it to access the internet. If this doesn’t work, try running the Roblox application as an administrator, updating your network drivers, or temporarily disabling Norton’s Smart Firewall and checking for any quarantined Roblox files.
Steps to allow Roblox through Norton:
Open Norton: Launch your Norton antivirus program.
Go to Program Control: Find the Smart Firewall settings and look for the Program Control tab.
Find Roblox: Search for Roblox in the list of programs or add it if it’s not listed.
Allow Access: In the Network access drop-down list, select Allow for Roblox to give it full access.
If that doesn’t work:
Run as Administrator:**
Right-click the Roblox player shortcut on your desktop and select Run as administrator.
Update Norton:
Go to Roblox Help’s page and make sure your antivirus program is updated, as newer versions may have patched the issue.
Check Quarantined Items:
In the Norton interface, check the list of Quarantined Items and restore any Roblox files that might have been falsely flagged as malicious.
Add to Exclusions (if applicable):
Some antivirus programs offer an “Exclusions” or “Trusted Programs” list where you can explicitly add Roblox to prevent it from being blocked, according to Roblox Help.
Temporarily Disable:
As a last resort, you can temporarily turn off Norton’s Smart Firewall to see if Roblox works. If it does, you know Norton is the cause, and you should focus on properly adding Roblox to its allow list.
AI responses may include mistakes.
Caveat: I’m not familiar with Roblox
fwiw ~ as test:
https://www.roblox.com/download
installed Roblox Player/Studio → created an account → added Exclusions
Caveat: I’m not familiar with Roblox
as always, your mileage may vary
Adding the target url of the Roblox Player on my PC to the Antivirus Exclusions appeared to have worked for me.
Right click on Roblox Player.exe icon → Properties → Go to Shortcut → Copy the Target url of the app → Add it to Antivirus Exclusions
This does provide a fix if you want to first open the roblox app then launch a game from there but this does not provide a fix if you want to launch a game through a browser like chrome, edge, firefox, etc. I am still unable to launch a game through google chrome
Please review: Contact Norton Support
are you United States? ~ Norton support 1-800-745-6061 or 1-800-745-6034
Caveat: I’m not familiar with Roblox
Hi,
Thank you for posting on the Norton Community. We are aware of this issue, and we are working on a fix. Apologies for the inconvenience. Thank you for your patience.
Just adding that I have the same issue after in since 8/25/25 after running a Norton’s update.
I do as well 
Thank you for posting on the Norton Community. We have released a fix for this issue. Could you please check and confirm? Thanks.
Yeah it work
