Computer went on the fritz. Technician told me it caught a rootkit virus even with NAV on it. How can I get Norton to help me get my computer back up. It is really messed up - constant timeouts.
Hallo CKLEIN,
wenn versch. Deiner Acc. tatsächlich gehackt wurden, solltest Du ganz schnell in die Gänge kommen. Wie Du sicher gehört hast, wurden riesige Mengen von Zugangsdaten rund um den Globus gehackt. In dem Forum wird das Thema auch kurz behandelt:
Ich will Dir keine Angst machen, aber, Du solltest sofort SÄMTLICHE Zugangsdaten von allen Deinen Acc. ändern.
Gruß,
Yukon
Das Meiste davon ist bereits passiert, da, um meinen Steam Account zu stehlen, man Zugriff auf meine E-Mail-Adresse haben muss.
Dennoch finde ich es besorgniserregend, dass der Hacker Norton platt gemacht hatte.
Hello thingy
Welcome to the Norton Community Forum
One thing that will help is to upgrade for frree with a current subscription to NAV 2012. The Idle Quick Scans do dig deeper and look for rootkits which is why the scans take a little longer. If you are interested in doing this, please let us know and we can give latest link for the program and tell you how to go about it.
One way of preventing rootkits is to have good surfing habits, keep programs up to date. Run supplementary on demand scans and practice safe surfing.
Happy New Year
floplot - Thanks for your Reply
I will Upgrade to NAV 2012 but what I really want to know is whether NAV will prevent a Rootkit from getting into the Computer?
f:
> One way of preventing rootkits is to have good surfing habits, keep programs up to date ...
Good _general_ advice, but ...
Most users are going to do what users are going to do.
It's kind of like telling people to "diet and exercise."
If a user doesn't have a "Phd in internet," which is 98% of them, they can't predict which websites, or files, are going to install a rootkit.
At-risk users need more specific/tangible advice, like:
Use a highly rated anti-malware app, like NIS.
Because "Free" apps are "worth it."
Set your Windows update option to Auto.
Download apps _only_ from the developer's website, not one of the many websites that offer downloads of a gazillion different apps of unknown origin (and safety).
Don't use an admin account for everyday use. Use a limited user account.
This one is hard for them. They don't understand the principle and they (usually) have never created another account.
So maybe the last point is to take your middle school grandkid to In-N-Out for burgers and fries and then bring him over to the house to help with your computer, lol.
t:
> what I really want to know is whether NAV will _prevent_ a Rootkit from getting into the Computer?
Are you asking "100% of the time?"
There is an old expression that the only certain things in life are death and taxes.
So the strict answer to your question is no.
Not only that, but _no other product_ can guarantee it either.
Computer security is an "accumulation of good practices."
In plain English that means that there's no silver bullet.
So you do all those things that increase the odds that you won't have a problem.
Like what floplot said and the above.
It doesn't guarantee that you won't have a problem, but the odds of having a problem are greatly reduced.
Ok - thanks
The computer is home now. I only had the technician diagnose it. Can a Norton Rep please answer this.
So the Tech did not fix it?? What "rookit" family?? a Rootkit is a very big group with lots of families, old, new and evolving. The good families are still evolving, with new dropppers and changes in method.
You can use the protected boards for malware removal like Bleeping Computer Malware Removal Board
Quads
Example list
Black Energy
Carberp
Cutwail
Dorkbot
MaxSS, TDL3,TDL4 fork
Rustock
Sinowal /Mebroot and Mebratix
SpyEye
Stuxnet, Flamer, Gauss family
TDL1
TDL2, 2+ (Tidserv)
TDL3, 3+ (Tidserv)
ZeroAccess aka Sirefef, MaxPlus
Cidox / Mayachok.2
MaxSS TDL4+
Necurs
PlusDriver
TDL4 (Tidserv)
Srizbi
Haxdoor
Whistler
bamital
MBRLock group
Guntior
Aduska (Whistler Mod)
PBot / Plite
Bioskit
Caphaw
Fips
Halcbot
Popureb
Smitnyl
Xpaj
Yurn
Quads
ton666 wrote:
The computer is home now. I only had the technician diagnose it. Can a Norton Rep please answer this.
Hi,
In the 'for what it's worth' area, you have received an answer from a very knowledgable user/volunteer. I would recommend that you follow his advice and get the trained help you will need to clean out this infection. If you are unwilling to take his choice of sites, one of the best and free, here are a few more, also free.
http://forums.whatthetech.com/
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
Keep us posted
Computer went on the fritz. Technician told me it caught a rootkit virus even with NAV on it. How can I get Norton to help me get my computer back up. It is really messed up - constant timeouts.