I have been running Ghost 15 for a good number of months and really came to rely on it to save me from my own mistakes. A few days ago, my external HD containing “My Documents” and a few misc. files failed. I was glad I had it backed up with Ghost but I had no new drive to replace it with at the moment. I mounted the restore point and copied “My Documents” to an internal drive which also contained my restore points. It is 1.5 Tb so plenty of room. Then the problems started.After a re-boot, there was a warning on my Ghost icon that it could not reconcile and I got a message that the “Service Module has encountered a problem and has to close.” Sorry… Yada Yada Yada. (See screen shots.) First, I tried recovering my “C” drive. It didn’t solve the problem. Next, I saw a forum post (not here I think) that suggested Program Files/Norton Ghost/fixinstall.bat and I tried that. Nope. Then I tried uninstall/reinstall and got an error. I did a repair install and then was able to uninstall. I reinstalled from the disc and rebooted. It was very slow. I could not remember if the Ghost program icon in the taskbar was supposed to be there or not but it wasn’t. I went to All Programs and clicked on it there and got "Error E1AD3212: You do not have sufficient privileges to perform this operation..." and found http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100521112022EN&OpenDocument&seg=hho&src=_mi&product=NSR&version=15.0&language=english&module=7038&error=12818&build=Symantec&entsrc=CED_pubweb . I followed steps #’s 1,2 and 3. At this point, the program does not respond AT ALL to the shortcut in “All Programs” and I’m out of ideas. Got any?
Ken