Firefox just crashes after installing the NC Anti-Phishing toolbar. (see image)
After last update Safari will not launch get WCIDEngine plug-in error report (see image)
Crash report:
Process: Safari [15604] Path: /Applications/Safari.app/Contents/MacOS/Safari Identifier: com.apple.Safari Version: 4.0.2 (5530.19) Build Info: WebBrowser-55301900~2 Code Type: X86 (Native) Parent Process: launchd [226] Interval Since Last Report: 442686 sec Crashes Since Last Report: 9 Per-App Interval Since Last Report: 4014 sec Per-App Crashes Since Last Report: 10 Date/Time: 2009-08-03 19:39:26.807 -0500 OS Version: Mac OS X 10.5.7 (9J61) Report Version: 6 Anonymous UUID: 888E1AB9-ED5F-4219-80F3-C79EE562D7F2 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000000804a5476 Crashed Thread: 0 Thread 0 Crashed: 0 libSystem.B.dylib 0x95a5a36e wcslen + 13 1 libstdc++.6.dylib 0x943cbc39 std::basic_string, std::allocator >::basic_string(wchar_t const*, std::allocator const&) + 41 2 com.symantec.WCIDEngine 0x16f3102c QueryWCIDInterface + 141868 (ZtcValidateCaller.s:243) 3 com.symantec.WCIDEngine 0x16f54f75 QueryWCIDInterface + 289141 (ZtcValidateCaller.s:243) 4 com.symantec.WCIDEngine 0x16f55958 QueryWCIDInterface + 291672 (ZtcValidateCaller.s:243) 5 com.symantec.webfraud.webkit2 0x00769d65 0x768000 + 7525 6 com.symantec.webfraud.webkit2 0x0076bd2c 0x768000 + 15660 7 com.symantec.webfraud.webkit2 0x0076bc5d 0x768000 + 15453 8 com.symantec.webfraud.webkit2 0x0076e846 0x768000 + 26694 9 com.apple.WebKit 0x95948fd0 __ZL12CallDelegatePFP11objc_objectS0_P13objc_selectorzEP7WebViewS0_S2_S0_ + 240 10 com.apple.WebKit 0x9591be8a WebFrameLoaderClient::dispatchDidStartProvisionalLoad() + 106 11 com.apple.WebCore 0x911aa018 WebCore::FrameLoader::continueLoadAfterWillSubmitForm(WebCore::PolicyAction) + 40 12 com.apple.WebCore 0x911a97b4 WebCore::FrameLoader::continueLoadAfterNavigationPolicy(WebCore::ResourceRequest const&, WTF::PassRefPtr, bool) + 628 13 com.apple.WebCore 0x911a948b WebCore::FrameLoader::callContinueLoadAfterNavigationPolicy(void*, WebCore::ResourceRequest const&, WTF::PassRefPtr, bool) + 59 14 com.apple.WebCore 0x911a9299 WebCore::PolicyCheck::call(bool) + 73 15 com.apple.WebCore 0x911a90ff WebCore::FrameLoader::continueAfterNavigationPolicy(WebCore::PolicyAction) + 1375 16 com.apple.WebKit 0x9591bb17 -[WebFramePolicyListener receivedPolicyDecision:] + 55 17 com.apple.WebKit 0x9591bada -[WebFramePolicyListener use] + 42 18 com.apple.CoreFoundation 0x965309dd __invoking___ + 29 19 com.apple.CoreFoundation 0x965303c8 -[NSInvocation invoke] + 136 20 com.apple.CoreFoundation 0x96530498 -[NSInvocation invokeWithTarget:] + 72 21 com.apple.WebKit 0x9591b93f -[_WebSafeForwarder forwardInvocation:] + 351 22 com.apple.CoreFoundation 0x9653090a ___forwarding___ + 986 23 com.apple.CoreFoundation 0x96530972 _CF_forwarding_prep_0 + 50 24 com.apple.WebKit 0x95981df7 WebFrameLoaderClient::dispatchDecidePolicyForNavigationAction(void (WebCore::FrameLoader::*)(WebCore::PolicyAction), WebCore::NavigationAction const&, WebCore::ResourceRequest const&, WTF::PassRefPtr) + 199 25 com.apple.WebCore 0x917afe52 WebCore::FrameLoader::checkNavigationPolicy(WebCore::ResourceRequest const&, WebCore::DocumentLoader*, WTF::PassRefPtr, void (*)(void*, WebCore::ResourceRequest const&, WTF::PassRefPtr, bool), void*) + 1042 26 com.apple.WebCore 0x911a6b15 WebCore::FrameLoader::loadWithDocumentLoader(WebCore::DocumentLoader*, WebCore::FrameLoadType, WTF::PassRefPtr) + 805 27 com.apple.WebCore 0x911a4bb3 WebCore::FrameLoader::load(WebCore::DocumentLoader*) + 195 28 com.apple.WebCore 0x911a4a2f WebCore::FrameLoader::load(WebCore::ResourceRequest const&, WebCore::SubstituteData const&, bool) + 271 29 com.apple.WebCore 0x911a48af WebCore::FrameLoader::load(WebCore::ResourceRequest const&, bool) + 111 30 com.apple.WebKit 0x9591a5ca -[WebFrame loadRequest:] + 202 31 com.apple.Safari 0x00037a67 0x1000 + 223847 32 com.apple.Safari 0x000379e5 0x1000 + 223717 33 com.apple.Safari 0x00037856 0x1000 + 223318 34 com.apple.Safari 0x0001119f 0x1000 + 65951 35 com.apple.AppKit 0x94aedc3e -[NSWindowController _windowDidLoad] + 525 36 com.apple.Safari 0x00010aa7 0x1000 + 64167 37 com.apple.AppKit 0x94a8bc9a -[NSWindowController window] + 126 38 com.apple.Safari 0x0000ec6e 0x1000 + 56430 39 com.apple.AppKit 0x94a8badd -[NSDocument showWindows] + 117 40 com.apple.Safari 0x0000eb6d 0x1000 + 56173 41 com.apple.AppKit 0x94a89da4 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 419 42 com.apple.AppKit 0x94c759ea -[NSDocumentController newDocument:] + 54 43 com.apple.Safari 0x00036790 0x1000 + 219024 44 com.apple.Safari 0x00030247 0x1000 + 193095 45 com.apple.Safari 0x000300bf 0x1000 + 192703 46 com.apple.Safari 0x0003004a 0x1000 + 192586 47 com.apple.Safari 0x00036718 0x1000 + 218904 48 com.apple.Safari 0x0000cd0f 0x1000 + 48399 49 com.apple.Safari 0x0000ccd8 0x1000 + 48344 50 com.apple.AppKit 0x94a89706 -[NSApplication _doOpenUntitled] + 418 51 com.apple.AppKit 0x94a88e25 -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 238 52 com.apple.AppKit 0x94a8864c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 98 53 com.apple.Safari 0x001574a1 0x1000 + 1402017 54 com.apple.Foundation 0x965a1aaf -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 655 55 com.apple.Foundation 0x965a17bf _NSAppleEventManagerGenericHandler + 223 56 com.apple.AE 0x930be648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144 57 com.apple.AE 0x930be57e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44 58 com.apple.AE 0x930be425 aeProcessAppleEvent + 177 59 com.apple.HIToolbox 0x95c59961 AEProcessAppleEvent + 38 60 com.apple.AppKit 0x94a85f21 _DPSNextEvent + 1189 61 com.apple.AppKit 0x94a855c0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 62 com.apple.Safari 0x0000ca83 0x1000 + 47747 63 com.apple.AppKit 0x94a7e5fb -[NSApplication run] + 795 64 com.apple.AppKit 0x94a4b834 NSApplicationMain + 574 65 com.apple.Safari 0x00003262 0x1000 + 8802 Thread 1: 0 libSystem.B.dylib 0x959e6286 mach_msg_trap + 10 1 libSystem.B.dylib 0x959eda7c mach_msg + 72 2 com.apple.CoreFoundation 0x964b104e CFRunLoopRunSpecific + 1790 3 com.apple.CoreFoundation 0x964b1c78 CFRunLoopRunInMode + 88 4 com.apple.CFNetwork 0x94590298 CFURLCacheWorkerThread(void*) + 388 5 libSystem.B.dylib 0x95a17155 _pthread_start + 321 6 libSystem.B.dylib 0x95a17012 thread_start + 34 Thread 2: 0 libSystem.B.dylib 0x959ed46e __semwait_signal + 10 1 libSystem.B.dylib 0x95a17dcd pthread_cond_wait$UNIX2003 + 73 2 com.apple.JavaScriptCore 0x9534d4e1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81 3 com.apple.WebCore 0x9119cd05 WebCore::LocalStorageThread::localStorageThread() + 325 4 libSystem.B.dylib 0x95a17155 _pthread_start + 321 5 libSystem.B.dylib 0x95a17012 thread_start + 34 Thread 3: 0 libSystem.B.dylib 0x959e6286 mach_msg_trap + 10 1 libSystem.B.dylib 0x959eda7c mach_msg + 72 2 libSystem.B.dylib 0x95a5b1e7 mach_msg_server + 675 3 ...ec.sharedsettings.framework 0x0221f292 ZssStString::operator=(ZssSymbol*) + 1508 4 libSystem.B.dylib 0x95a17155 _pthread_start + 321 5 libSystem.B.dylib 0x95a17012 thread_start + 34 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x804a5476 ebx: 0x16f30e9b ecx: 0x16f449fd edx: 0x804a5476 edi: 0xbfffdb2f esi: 0x804a5476 ebp: 0xbfffda98 esp: 0xbfffda98 ss: 0x0000001f efl: 0x00210282 eip: 0x95a5a36e cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 cr2: 0x804a5476 Binary Images: 0x1000 - 0x271ff2 com.apple.Safari 4.0.2 (5530.19) /Applications/Safari.app/Contents/MacOS/Safari 0x2d0000 - 0x2dfffc SyndicationUI ??? (???) <4bfd6fbc102be03e5fb08374be0ca362> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/SyndicationUI 0x2ef000 - 0x3f5ff7 com.apple.PubSub 1.0.4 (65.11) <296d6ac9aec1acb5386e761bcd8e4d47> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub 0x4d4000 - 0x4d5fff +com.ecamm.pluginloader Ecamm Plugin Loader v1.0.5 (1.0.5) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader 0x700000 - 0x70afff +com.unsanity.smartcrashreports Smart Crash Reports version 1.5b3 (1.5b3) <7e3e7d42bb626d09e2620140ba963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports 0x717000 - 0x741fff +com.ecamm.iglasses v2.1 (2.1) /Library/InputManagers/Ecamm/Plugins/iGlasses.plugin/Contents/MacOS/iGlasses 0x75a000 - 0x75affe +com.symantec.inputmanager 1.2.2 (25) <18a7dcba4aec18a8bf20b410fbbae91f> /Library/InputManagers/Norton Confidential for
Firefox just crashes after installing the NC Anti-Phishing toolbar. (see image)
After last update Safari will not launch get WCIDEngine plug-in error report (see image)
Crash report:
Process: Safari [15604] Path: /Applications/Safari.app/Contents/MacOS/Safari Identifier: com.apple.Safari Version: 4.0.2 (5530.19) Build Info: WebBrowser-55301900~2 Code Type: X86 (Native) Parent Process: launchd [226] Interval Since Last Report: 442686 sec Crashes Since Last Report: 9 Per-App Interval Since Last Report: 4014 sec Per-App Crashes Since Last Report: 10 Date/Time: 2009-08-03 19:39:26.807 -0500 OS Version: Mac OS X 10.5.7 (9J61) Report Version: 6 Anonymous UUID: 888E1AB9-ED5F-4219-80F3-C79EE562D7F2 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_INVALID_ADDRESS at 0x00000000804a5476 Crashed Thread: 0 Thread 0 Crashed: 0 libSystem.B.dylib 0x95a5a36e wcslen + 13 1 libstdc++.6.dylib 0x943cbc39 std::basic_string, std::allocator >::basic_string(wchar_t const*, std::allocator const&) + 41 2 com.symantec.WCIDEngine 0x16f3102c QueryWCIDInterface + 141868 (ZtcValidateCaller.s:243) 3 com.symantec.WCIDEngine 0x16f54f75 QueryWCIDInterface + 289141 (ZtcValidateCaller.s:243) 4 com.symantec.WCIDEngine 0x16f55958 QueryWCIDInterface + 291672 (ZtcValidateCaller.s:243) 5 com.symantec.webfraud.webkit2 0x00769d65 0x768000 + 7525 6 com.symantec.webfraud.webkit2 0x0076bd2c 0x768000 + 15660 7 com.symantec.webfraud.webkit2 0x0076bc5d 0x768000 + 15453 8 com.symantec.webfraud.webkit2 0x0076e846 0x768000 + 26694 9 com.apple.WebKit 0x95948fd0 __ZL12CallDelegatePFP11objc_objectS0_P13objc_selectorzEP7WebViewS0_S2_S0_ + 240 10 com.apple.WebKit 0x9591be8a WebFrameLoaderClient::dispatchDidStartProvisionalLoad() + 106 11 com.apple.WebCore 0x911aa018 WebCore::FrameLoader::continueLoadAfterWillSubmitForm(WebCore::PolicyAction) + 40 12 com.apple.WebCore 0x911a97b4 WebCore::FrameLoader::continueLoadAfterNavigationPolicy(WebCore::ResourceRequest const&, WTF::PassRefPtr, bool) + 628 13 com.apple.WebCore 0x911a948b WebCore::FrameLoader::callContinueLoadAfterNavigationPolicy(void*, WebCore::ResourceRequest const&, WTF::PassRefPtr, bool) + 59 14 com.apple.WebCore 0x911a9299 WebCore::PolicyCheck::call(bool) + 73 15 com.apple.WebCore 0x911a90ff WebCore::FrameLoader::continueAfterNavigationPolicy(WebCore::PolicyAction) + 1375 16 com.apple.WebKit 0x9591bb17 -[WebFramePolicyListener receivedPolicyDecision:] + 55 17 com.apple.WebKit 0x9591bada -[WebFramePolicyListener use] + 42 18 com.apple.CoreFoundation 0x965309dd __invoking___ + 29 19 com.apple.CoreFoundation 0x965303c8 -[NSInvocation invoke] + 136 20 com.apple.CoreFoundation 0x96530498 -[NSInvocation invokeWithTarget:] + 72 21 com.apple.WebKit 0x9591b93f -[_WebSafeForwarder forwardInvocation:] + 351 22 com.apple.CoreFoundation 0x9653090a ___forwarding___ + 986 23 com.apple.CoreFoundation 0x96530972 _CF_forwarding_prep_0 + 50 24 com.apple.WebKit 0x95981df7 WebFrameLoaderClient::dispatchDecidePolicyForNavigationAction(void (WebCore::FrameLoader::*)(WebCore::PolicyAction), WebCore::NavigationAction const&, WebCore::ResourceRequest const&, WTF::PassRefPtr) + 199 25 com.apple.WebCore 0x917afe52 WebCore::FrameLoader::checkNavigationPolicy(WebCore::ResourceRequest const&, WebCore::DocumentLoader*, WTF::PassRefPtr, void (*)(void*, WebCore::ResourceRequest const&, WTF::PassRefPtr, bool), void*) + 1042 26 com.apple.WebCore 0x911a6b15 WebCore::FrameLoader::loadWithDocumentLoader(WebCore::DocumentLoader*, WebCore::FrameLoadType, WTF::PassRefPtr) + 805 27 com.apple.WebCore 0x911a4bb3 WebCore::FrameLoader::load(WebCore::DocumentLoader*) + 195 28 com.apple.WebCore 0x911a4a2f WebCore::FrameLoader::load(WebCore::ResourceRequest const&, WebCore::SubstituteData const&, bool) + 271 29 com.apple.WebCore 0x911a48af WebCore::FrameLoader::load(WebCore::ResourceRequest const&, bool) + 111 30 com.apple.WebKit 0x9591a5ca -[WebFrame loadRequest:] + 202 31 com.apple.Safari 0x00037a67 0x1000 + 223847 32 com.apple.Safari 0x000379e5 0x1000 + 223717 33 com.apple.Safari 0x00037856 0x1000 + 223318 34 com.apple.Safari 0x0001119f 0x1000 + 65951 35 com.apple.AppKit 0x94aedc3e -[NSWindowController _windowDidLoad] + 525 36 com.apple.Safari 0x00010aa7 0x1000 + 64167 37 com.apple.AppKit 0x94a8bc9a -[NSWindowController window] + 126 38 com.apple.Safari 0x0000ec6e 0x1000 + 56430 39 com.apple.AppKit 0x94a8badd -[NSDocument showWindows] + 117 40 com.apple.Safari 0x0000eb6d 0x1000 + 56173 41 com.apple.AppKit 0x94a89da4 -[NSDocumentController openUntitledDocumentAndDisplay:error:] + 419 42 com.apple.AppKit 0x94c759ea -[NSDocumentController newDocument:] + 54 43 com.apple.Safari 0x00036790 0x1000 + 219024 44 com.apple.Safari 0x00030247 0x1000 + 193095 45 com.apple.Safari 0x000300bf 0x1000 + 192703 46 com.apple.Safari 0x0003004a 0x1000 + 192586 47 com.apple.Safari 0x00036718 0x1000 + 218904 48 com.apple.Safari 0x0000cd0f 0x1000 + 48399 49 com.apple.Safari 0x0000ccd8 0x1000 + 48344 50 com.apple.AppKit 0x94a89706 -[NSApplication _doOpenUntitled] + 418 51 com.apple.AppKit 0x94a88e25 -[NSApplication(NSAppleEventHandling) _handleAEOpen:] + 238 52 com.apple.AppKit 0x94a8864c -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 98 53 com.apple.Safari 0x001574a1 0x1000 + 1402017 54 com.apple.Foundation 0x965a1aaf -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 655 55 com.apple.Foundation 0x965a17bf _NSAppleEventManagerGenericHandler + 223 56 com.apple.AE 0x930be648 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 144 57 com.apple.AE 0x930be57e dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44 58 com.apple.AE 0x930be425 aeProcessAppleEvent + 177 59 com.apple.HIToolbox 0x95c59961 AEProcessAppleEvent + 38 60 com.apple.AppKit 0x94a85f21 _DPSNextEvent + 1189 61 com.apple.AppKit 0x94a855c0 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 62 com.apple.Safari 0x0000ca83 0x1000 + 47747 63 com.apple.AppKit 0x94a7e5fb -[NSApplication run] + 795 64 com.apple.AppKit 0x94a4b834 NSApplicationMain + 574 65 com.apple.Safari 0x00003262 0x1000 + 8802 Thread 1: 0 libSystem.B.dylib 0x959e6286 mach_msg_trap + 10 1 libSystem.B.dylib 0x959eda7c mach_msg + 72 2 com.apple.CoreFoundation 0x964b104e CFRunLoopRunSpecific + 1790 3 com.apple.CoreFoundation 0x964b1c78 CFRunLoopRunInMode + 88 4 com.apple.CFNetwork 0x94590298 CFURLCacheWorkerThread(void*) + 388 5 libSystem.B.dylib 0x95a17155 _pthread_start + 321 6 libSystem.B.dylib 0x95a17012 thread_start + 34 Thread 2: 0 libSystem.B.dylib 0x959ed46e __semwait_signal + 10 1 libSystem.B.dylib 0x95a17dcd pthread_cond_wait$UNIX2003 + 73 2 com.apple.JavaScriptCore 0x9534d4e1 WTF::ThreadCondition::timedWait(WTF::Mutex&, double) + 81 3 com.apple.WebCore 0x9119cd05 WebCore::LocalStorageThread::localStorageThread() + 325 4 libSystem.B.dylib 0x95a17155 _pthread_start + 321 5 libSystem.B.dylib 0x95a17012 thread_start + 34 Thread 3: 0 libSystem.B.dylib 0x959e6286 mach_msg_trap + 10 1 libSystem.B.dylib 0x959eda7c mach_msg + 72 2 libSystem.B.dylib 0x95a5b1e7 mach_msg_server + 675 3 ...ec.sharedsettings.framework 0x0221f292 ZssStString::operator=(ZssSymbol*) + 1508 4 libSystem.B.dylib 0x95a17155 _pthread_start + 321 5 libSystem.B.dylib 0x95a17012 thread_start + 34 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x804a5476 ebx: 0x16f30e9b ecx: 0x16f449fd edx: 0x804a5476 edi: 0xbfffdb2f esi: 0x804a5476 ebp: 0xbfffda98 esp: 0xbfffda98 ss: 0x0000001f efl: 0x00210282 eip: 0x95a5a36e cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 cr2: 0x804a5476 Binary Images: 0x1000 - 0x271ff2 com.apple.Safari 4.0.2 (5530.19) /Applications/Safari.app/Contents/MacOS/Safari 0x2d0000 - 0x2dfffc SyndicationUI ??? (???) <4bfd6fbc102be03e5fb08374be0ca362> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/SyndicationUI 0x2ef000 - 0x3f5ff7 com.apple.PubSub 1.0.4 (65.11) <296d6ac9aec1acb5386e761bcd8e4d47> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub 0x4d4000 - 0x4d5fff +com.ecamm.pluginloader Ecamm Plugin Loader v1.0.5 (1.0.5) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader 0x700000 - 0x70afff +com.unsanity.smartcrashreports Smart Crash Reports version 1.5b3 (1.5b3) <7e3e7d42bb626d09e2620140ba963851> /Library/InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/MacOS/Smart Crash Reports 0x717000 - 0x741fff +com.ecamm.iglasses v2.1 (2.1) /Library/InputManagers/Ecamm/Plugins/iGlasses.plugin/Contents/MacOS/iGlasses 0x75a000 - 0x75affe +com.symantec.inputmanager 1.2.2 (25) <18a7dcba4aec18a8bf20b410fbbae91f> /Library/InputManagers/Norton Confidential for
ditto:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print 0x93c6c000 - 0x93c78ffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib 0x93c79000 - 0x93c84fe7 libCSync.A.dylib ??? (???) <9e3544fe087bb4dc760b7afe0850dd6c> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib 0x93c85000 - 0x93cbfffe com.apple.securityfoundation 3.0.2 (36131) <39663c9b6f1a09d0566305d9f87cfc91> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation 0x93cc0000 - 0x93ccfffe com.apple.DSObjCWrappers.Framework 1.3 (1.3) <47c451a0ea1fd2ebd6a192ecdc3f3867> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers 0x93cd0000 - 0x93e8cff3 com.apple.QuartzComposer 2.1 (106.13) /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzComposer.framework/Versions/A/QuartzComposer 0x93e8d000 - 0x93f0cff5 com.apple.SearchKit 1.2.1 (1.2.1) <4ebff1a287bd6686107fa50d5a21b000> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit 0x93f0d000 - 0x93f0ffff com.apple.securityhi 3.0 (30817) <2b2854123fed609d1820d2779e2e0963> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI 0x93f10000 - 0x93f34feb libssl.0.9.7.dylib ??? (???) <8084593b773bec8f2b9614fd23c5ed73> /usr/lib/libssl.0.9.7.dylib 0x93f35000 - 0x93fe5fff edu.mit.Kerberos 6.0.13 (6.0.13) <804bd1b3f08fb57396781f012006367c> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos 0x93fe6000 - 0x93fe6ff8 com.apple.Cocoa 6.5 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa 0x93fe7000 - 0x94041ff7 com.apple.CoreText 2.0.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText 0x94042000 - 0x9407cfe7 com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI 0x94087000 - 0x940d8ff7 com.apple.HIServices 1.7.0 (???) <74c3d19e3981d6999630ec516681f079> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices 0x940d9000 - 0x940d9ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit 0x94129000 - 0x94129ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate 0x94136000 - 0x9415eff7 com.apple.shortcut 1.0.1 (1.0) <131202e7766e327d02d55c0f5fc44ad7> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut 0x94164000 - 0x94164ffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib 0x94165000 - 0x9416cfe9 libgcc_s.1.dylib ??? (???) /usr/lib/libgcc_s.1.dylib 0x9416d000 - 0x9416dffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices 0x9416e000 - 0x9416fffc libffi.dylib ??? (???) /usr/lib/libffi.dylib 0x94170000 - 0x941edfef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib 0x941ee000 - 0x9424aff7 com.apple.htmlrendering 68 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering 0x9424b000 - 0x94295fe1 com.apple.securityinterface 3.0.2 (36684) <7109034b9898a11506fc67e887e69d2b> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInterface 0x9438b000 - 0x9438efff com.apple.help 1.1 (36) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help 0x9438f000 - 0x943ecffb libstdc++.6.dylib ??? 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How can I remove the WCIDEngin plug-in to fix the problem?
Do you have a Web site that reproduces this issue? Obviously just installing the product doesn't reproduce this problem for me.
The WCIDEngine can't be easily removed, but I have to think something else is wrong since I've not seen this issue before. The alert you are seeing from Firefox is not a crash alert, it's a request to add our toolbar to the Firefox application--have you seen this problem in Firefox too? Is it any particular Web site or every Web site?
Thanks,
Ryan
Message Edited by ryan_mcgann on 08-03-2009 10:38 PM
Ryan,
Do you have a Web site that reproduces this issue?
NO - the apps will not launch! Obviously just installing the product doesn't reproduce this problem for me.
I'm happy for you. My apps worked fine until the update in the case of Safari and honoring the install request for Firefox 4.0.2
The WCIDEngine can't be easily removed, but I have to think something else is wrong since I've not seen this issue before.
I may be the first to come here and report it.
Someone has to be first.
The alert you are seeing from Firefox is not a crash alert, it's a request to add our toolbar to the Firefox application--have you seen this problem in Firefox too? After I honored the install request Firefox would not launch. This left me with one working web browser - Camino.
That's what I said in my post. The cure for Firefox and Safari crashing on launch was to replace the apps with a backup copies from before the update/install. Now each time I launch Firefox I see the request but I hit cancel (BTW that's a PITA - can I kill that request perminently until a patch is found?)
Is it any particular Web site or every Web site?
It's at launch.
Just received Firefox 3.5.2 update, turned off Block reported attack sites and Block reported web forgeries installed the toolbar and no longer crashes after install.
Turned on Warn me when sites try to install add-ons Block reported attack sites and Block reported web forgeries
No crash then either.
Is Safari still crashing for you? To work around the crash, you can try turning off phishing protection by launching Applications->Symantec Solutions->Norton Confidential and disable Phishing protection.
Can you also let us know the default home page for Safari on your computer?
Thanks.
Is Safari still crashing for you?
NO whatever was going on with the old Firefox must have been causing the Safari Crashes to - because now they both launch fine.
To work around the crash, you can try turning off phishing protection by launching Applications->Symantec Solutions->Norton Confidential and disable Phishing protection.
Can you also let us know the default home page for Safari on your computer?
apple.com/startpage/
Thanks.
The short story is that Iheard Norton somehow damages Software Update and Safari so that neither work correctly again after the Safari update. If this is the case, a fix I found was to: 1. Delete every trace of Norton AntiVirus on my disk (do a search on “Norton” and another on “Symantec” or “Sym”). 2. Delete Safari and its associated files. 3. Reinstall OS (okay to use Archive and Install with “save user settings” checked). 4. Reinstall Safari.
I would be curious know where you heard this, because it's pretty much impossible. Apple is actually a customer of ours, so we would definitely have heard if what you said is true. But regardless, it's impossible for 3rd party software to break Software Update the way you describe, which is good because it would be a very blatant security whole in the operating system if 3rd party applications could break Software Update in a way that prevents it from running.
We've not been able top reproduce the issue described in this forum post but we'll keep an eye out for it. Safari 4 actually had some major crashes in it, which is why the 4.0.1 update was released. It's possible that there was a bug in Safari 4 that was exacerbated by our software, and it's fixed in Safari 4.0.2.
The problem fixed it's self until the new Safari and Firefox updates, then it was back for a while,
Now it's seems ok.