Safe Web Exclusion List? (!)

Hi - great software! :smileyhappy:

 

Using  NIS 2010 17.1.0.19

 

 

 

Megaupload.com always triggers a warning once I visit it, and I use it often so it's driving me koo-koo. :smileytongue:

 

Despite its "Unsafe" status, the general consensus by the community is that the optional toolbar (which I don't have installed) is questionable while the site itself is ok.

 

The incessant pop-ups (and apparent lack of a workaround) are enough to have me consider disabling the entire extension, which is silly of coarse.

 

So, any way to add the site to an exclusion list?

 

Thanks for any feedback. ;)

Hi Kfp2009,

 

Welcome to Norton Community!

 

Read the information from the following link:

http://safeweb.norton.com/report/show?url=megaupload.com&x=0&y=0

 

It consists of the following threat, that is why Norton Safe Web showing red status. 

Threat Name: Trackware.MegaSearch Location: http://www.megaupload.com/toolbar3.0/toolbar.exe

 So, I don't think that this Web site can be excluded as Safe by Norton program.

 

Yogesh


yogesh_mohan wrote:

Hi Kfp2009,

 

Welcome to Norton Community!

 

Read the information from the following link:

http://safeweb.norton.com/report/show?url=megaupload.com&x=0&y=0

 

It consists of the following threat, that is why Norton Safe Web showing red status. 

Threat Name: Trackware.MegaSearch Location: http://www.megaupload.com/toolbar3.0/toolbar.exe

 So, I don't think that this Web site can be excluded as Safe by Norton program.

 

Yogesh


Hi Yogesh & thanks for the welcome :)

 

I will still classify this inquiry as unresolved and would appreciate further feedback from yourself and/or additional community members following my explanation.

 

My inclusion of "the general consensus by the community is that the optional toolbar (which I don't have installed) is questionable while the site itself is ok" taken from the first post was a reference to the fact that I've already visited and read through the page that you've linked to; it's what prompted me to start this thread in the first place.

 

 I would like to further clarify that I am not requesting that Norton itself change its stance on this or any other website for that matter...I'm inquiring if it's possible for me to tweak my settings in NIS to prevent the never-ending pop-ups.

 

Yes/no and if possible please explain how.

 

Thanks again!

In this case, I believe the user is correct to bring this up and Safe Web is over stepping its intended bounds.  The object it objects to is three pages deep in the web site and is not present on the main interface page.

 

Unfortunately, the only people who can ask for the rating and warnings to change are the site owners.


dbrisendine wrote:

In this case, I believe the user is correct to bring this up and Safe Web is over stepping its intended bounds.  The object it objects to is three pages deep in the web site and is not present on the main interface page.

 

Unfortunately, the only people who can ask for the rating and warnings to change are the site owners.


Thanks for the reply, dbrisendine --

 

So, for the time being, no way to prevent the pop-ups without disabling the extension in my browser, i.e. nothing I can do on my end?


Kfp2009 wrote:

dbrisendine wrote:

In this case, I believe the user is correct to bring this up and Safe Web is over stepping its intended bounds.  The object it objects to is three pages deep in the web site and is not present on the main interface page.

 

Unfortunately, the only people who can ask for the rating and warnings to change are the site owners.


Thanks for the reply, dbrisendine --

 

So, for the time being, no way to prevent the pop-ups without disabling the extension in my browser, i.e. nothing I can do on my end?


Remember that you only need to click anywhere out of the pop-up and the pop-up immediately goes away.  There are problems; and there are problems.  In this case, I think the problem can be almost a non-issue.  The pop-up does not require action and disappears instantly.  That is something I could live with.  I'm not trying to sound disrespectful of your issue; just suggesting that it can be lived with.

 

Having said that, I would think that a user should be able to click on such a pop-up and be given a choice that looks something like:

__do not warn me again

__continue warning me

__warn me only when there are new concerns on this site

 

 

The first part of the above reply almost makes me want to disable the extension on principle.

 

The pop-up is irritating. Period. That's my experience. Yes, clicking outside of it makes it go away. Yes, waiting for several econds makes it go away. Those facts do absolutely nothing to take away from the annoyance.

 

The second part of the above reply is really the point here, and is appreciated.

 

Going back to my last question, I'm going to assume the answer is yes, it's not currently possible for the end user to prevent further pop-ups.

Hi kfp

 

Since you know where this popup is coming from and why, I don't know if this is possible, but maybe you can express your concerns directly to the site that is causing this problem. Perhaps, if enough people complain, maybe the site will do something about it? I may be way off base with this, but it just a thought.

Hi  floplot - thanks for the response

 

While that's possible, it won't really affect much change any time soon or if at all, and the more effective/immediate action would be for the NIS end user to have the ability to optionally exclude the warning.

 

These are the two most vital points to come out of this thread:

 

1) "...Safe Web is over stepping its intended bounds.  The [threat] it objects to is three pages deep in the web site and is not present on the main interface page."

 

2) "... a user should be able to click on such a pop-up and be given a choice that looks something like:

__do not warn me again

__continue warning me

__warn me only when there are new concerns on this site"

 

-> Hopefully the pertinent Norton folk are paying attention :smileywink:

Hi,

 

You can always Submit the Web Site to symantec Security Response: In the Norton Tool Bar, Click on the "Norton" and, from the drop-down list, Select "Report Site".

 

 


Floating_Red wrote:

Hi,

 

You can always Submit the Web Site to symantec Security Response: In the Norton Tool Bar, Click on the "Norton" and, from the drop-down list, Select "Report Site".

 

 


You're saying make a submission to the effect of 'Safe - Please disable pop-up'?

And if so you're saying that a submission would do something?

 

Or is the "Report Site" function only for reporting potential genuine threats and would therefore not be relevant to this concern?

 

Also, please note that the function is greyed out for a site that's already been reported...

 

nort.png

Message Edited by Kfp2009 on 11-16-2009 03:40 PM

Kfp2009 wrote:

Hi  floplot - thanks for the response

 

While that's possible, it won't really affect much change any time soon or if at all, and the more effective/immediate action would be for the NIS end user to have the ability to optionally exclude the warning.

 

These are the two most vital points to come out of this thread:

 

1) "...Safe Web is over stepping its intended bounds.  The [threat] it objects to is three pages deep in the web site and is not present on the main interface page."

 

2) "... a user should be able to click on such a pop-up and be given a choice that looks something like:

__do not warn me again

__continue warning me

__warn me only when there are new concerns on this site"

 

-> Hopefully the pertinent Norton folk are paying attention :smileywink:


So, further reflection makes me thing this:

 

However deep, this website is the portal to bad news.  For a user who frequently uses this site, but also frequently uses other sites, it is easy to forget that some dangerous malware is hosted a few levels down.  A little popup that doesn't keep you from going forward -- and in fact disappears the moment you click anywhere on the site is a small-enough-quick-enough reminder that this site is mined.

 

For me, that would be worthwhile, so I would choose the "continue warning me".  In fact, I would want the default to be "continue warning me", so I would NOT click on the pop-up, but outside of it.

 

And I do think that each level of a website inherits responsibility for whatever dangers are on the levels below.  Note that the upper level can do something about the lower level, but the lower level can't do anything about the upper level.  My analogy is a landlord knowingly allowing tenants to make meth in the rental house.


mijcar wrote:

Kfp2009 wrote:

Hi  floplot - thanks for the response

 

While that's possible, it won't really affect much change any time soon or if at all, and the more effective/immediate action would be for the NIS end user to have the ability to optionally exclude the warning.

 

These are the two most vital points to come out of this thread:

 

1) "...Safe Web is over stepping its intended bounds.  The [threat] it objects to is three pages deep in the web site and is not present on the main interface page."

 

2) "... a user should be able to click on such a pop-up and be given a choice that looks something like:

__do not warn me again

__continue warning me

__warn me only when there are new concerns on this site"

 

-> Hopefully the pertinent Norton folk are paying attention :smileywink:


So, further reflection makes me thing this:

 

However deep, this website is the portal to bad news.  For a user who frequently uses this site, but also frequently uses other sites, it is easy to forget that some dangerous malware is hosted a few levels down.  A little popup that doesn't keep you from going forward -- and in fact disappears the moment you click anywhere on the site is a small-enough-quick-enough reminder that this site is mined.

 

For me, that would be worthwhile, so I would choose the "continue warning me".  In fact, I would want the default to be "continue warning me", so I would NOT click on the pop-up, but outside of it.

 

And I do think that each level of a website inherits responsibility for whatever dangers are on the levels below.  Note that the upper level can do something about the lower level, but the lower level can't do anything about the upper level.  My analogy is a landlord knowingly allowing tenants to make meth in the rental house.


This is the second response that seems to communicate, "The current handling is valid, not a big deal, live with it" which just adds to the exasperation of the matter.

 

My only visible temporary fix is to disable the extension.

 

Looking forward to any future actions from Norton to include the option to exclude specific sites from such warnings.


Kfp2009 wrote:
....This is the second response that seems to communicate, "The current handling is valid, not a big deal, live with it" which just adds to the exasperation of the matter.

My only visible temporary fix is to disable the extension.

 

Looking forward to any future actions from Norton to include the option to exclude specific sites from such warnings.


But it was only intended to communicate it for myself.  I said why I preferred that choice and why it made sense.  Please don't take it personally.

 

I still want the three options.  That's the point of options.  I'd choose one of them; and you'd choose the other.

 

My last point had nothing to do with the options.  It was a clear moral statement:  Those who allow malware on their websites, however lower level it may be, once they know about it, they assume full responsibility for its presence.  I hope you have no problems with that assertion.

No, that's fine, I'd just like the focus/effect of this thread to be the implementation of a site-warning exclusion feature and not this current exchange of replies.

 

Maybe we can let this thread be until (if) something along those lines is announced.


Kfp2009 wrote:

No, that's fine, I'd just like the focus/effect of this thread to be the implementation of a site-warning exclusion feature and not this current exchange of replies.

 

Maybe we can let this thread be until (if) something along those lines is announced.


Actually, the staff is good about finding everything like this, no matter how hidden it is.

 

On the other hand, we have always had suggestion threads; so I've just started one and have include the current suggestions.  Please look for it in the start of this forum.

Hi Kfp2009,

 

Thanks for your post! I definitely see that there is some value in this feature that you request. We work hard to make sure that our software does not become intrusive or annoying.

 

At the same time, there is a reason why this feature doesn't already exist.  

 

We need to be sure to keep the safety and the security of our customers as a high priority. Norton Safe Web is more of an informative feature, and not a feature to block you from browsing malicious websites (such as our Phishing Protection or Malicious Website Protection). Since the feature is simply informative and not aggressive blocking, it doesn't have an exclusion list. 

 

While I don't really actively promote turning off any features of Norton Internet Security, you can disable Norton Safe Web  by launching the Main User Interface, clicking Settings, go to Web Settings, under Safe Surfing you can Switch Off the Norton Safe Web option. This will disable the informative notifications from Norton Safe Web. We know users have different preferences for what type of protection they want, and what type of information they need. 

 

Norton Safe Web is still a fairly new feature, so I'm sure there will be tweaks that will be done to it for future versions. I'll let the team know of this request.

 

Thanks! 


mijcar wrote:

Kfp2009 wrote:

No, that's fine, I'd just like the focus/effect of this thread to be the implementation of a site-warning exclusion feature and not this current exchange of replies.

 

Maybe we can let this thread be until (if) something along those lines is announced.


Actually, the staff is good about finding everything like this, no matter how hidden it is.

 

On the other hand, we have always had suggestion threads; so I've just started one and have include the current suggestions.  Please look for it in the start of this forum.


 

Thanks very much.

Message Edited by Kfp2009 on 11-16-2009 06:26 PM

Tim wrote:

Hi Kfp2009,

 

Thanks for your post! I definitely see that there is some value in this feature that you request. We work hard to make sure that our software does not become intrusive or annoying.

 

At the same time, there is a reason why this feature doesn't already exist.  

 

We need to be sure to keep the safety and the security of our customers as a high priority. Norton Safe Web is more of an informative feature, and not a feature to block you from browsing malicious websites (such as our Phishing Protection or Malicious Website Protection). Since the feature is simply informative and not aggressive blocking, it doesn't have an exclusion list. 

 

While I don't really actively promote turning off any features of Norton Internet Security, you can disable Norton Safe Web  by launching the Main User Interface, clicking Settings, go to Web Settings, under Safe Surfing you can Switch Off the Norton Safe Web option. This will disable the informative notifications from Norton Safe Web. We know users have different preferences for what type of protection they want, and what type of information they need. 

 

Norton Safe Web is still a fairly new feature, so I'm sure there will be tweaks that will be done to it for future versions. I'll let the team know of this request.

 

Thanks! 


Great - thanks for the feedback Tim