SAFE WEB-SITE UNTESTED/WAITING FOR 6 MONTHS

I submitted our business' site for testing back in December of 2015.  I got it verified and followed all the instructions and it said that it could take about 2 weeks.  It's been 6 months now and I haven't heard anything back at all.  I emailed support a few days ago, still nothing.  Has anyone else had this problem?

 

Thank you so much for your help!