BethB
20 July 2026 12:29
1
No option to dismiss Safety Dashboard Renew Now Message on Firefox browser. It is blocking my screen, allowing me to only see two logins at a time.
A number of my passwords are set by the type of account I have and cannot be changed. The Safety Dashboard is recommending I change them, I can’t. On the Dashboard the only options are to delete or edit. I do not want to do either. I want to leave as is. How can I get rid of the Renew Now Message?
On the left side click on Logins, that should take you back to the main page in PWM. Close FF and reopen it. That should clear things for you.
SA
BethB
20 July 2026 12:34
3
Home Page as well as Login Page.
In password manager, under review click the left side to get back to the main PWM dialog. Clear FF by closing it and restart the browser. Hope that helps.
Edited: I forgot to add that if FF is saving your password that may be in conflict with PWM.
SA
BethB
20 July 2026 12:38
5
Tried this many times. FF not saving password, so no conflict.
Wondering whether this may be a scam to steal your credentials:
AI Overview
The “Safety Dashboard Renew Now” message is a common scam attempting to steal your credit card details. Never interact with or pay through these prompts. Stop these fake alerts by disabling website notifications and blocking pop-ups in your Mozilla Firefox browser. [1 , 2 , 3 ]
How to Block the Notifications
If you have mistakenly permitted a scam site to send you desktop notifications, you will need to revoke their permissions. [1 ]
Click the hamburger menu (three horizontal lines) in the top-right corner of your browser.
Select Settings .
Click on Privacy & Security in the left sidebar.
Scroll down to the Permissions section and click the Settings… button next to Notifications .
Locate the site sending the alert, select it, and click Remove Website .
Alternatively, click Remove All Websites to clear everything and check the box to Block new requests asking to allow notifications .
Click Save Changes
BethB
20 July 2026 12:45
7
Thanks, it’s not. It’s a feature of PWM.
See this: Password changing annoying message - #6 by TheScoob
Unfortunately, I don’t use FF and cannot test. Conversely, Using Edge and Opera GX browsers then clicking review logins doesn’t duplicate the issue my side. My PWM version is at Version 8.3.0.1361 for Chromium based browsers, FF site shows yours should also be the same. Do you have this version of the extension?
SA
BethB
20 July 2026 13:01
9
Same version on FF extension.
bjm
20 July 2026 13:10
10
BethB:
No option to dismiss Safety Dashboard Renew Now Message on Firefox browser. It is blocking my screen, allowing me to only see two logins at a time.
A number of my passwords are set by the type of account I have and cannot be changed. The Safety Dashboard is recommending I change them, I can’t. On the Dashboard the only options are to delete or edit. I do not want to do either. I want to leave as is. How can I get rid of the Renew Now Message?
Hello @BethB
Firefox’s Native Alert: The “Safety Dashboard” and the “Renew Now” banner you are seeing are built directly into Firefox’s Password Manager (accessed via about:logins). This feature is called Firefox Monitor integration. It checks your saved passwords against breach databases and displays these alerts natively within the browser interface .Norton Password Manager: If you were using Norton Password Manager, the alerts would typically appear as a separate Norton extension popup, inside the Norton 360 dashboard app, or as a notification from the Norton extension specifically. Norton does not inject “Renew Now” banners directly into Firefox’s native password settings page unless you are using their specific extension, which usually has a different visual style.
How to confirm: If you go to about:logins in your address bar and see the “Renew Now” message there, it is 100% a Firefox feature. Norton would not be able to modify the native Firefox settings page to insert that specific banner.
If you want to be absolutely certain you don’t have the Norton extension running:
Type about:addons in the address bar and press Enter.
Click Extensions in the left menu.
Look for “Norton Password Manager” or “Norton Safe Web.”
If it is not there, the alert is definitely just Firefox.
If it is there and you didn’t install it, you can click the three dots next to it and select Remove to stop Norton from interfering, though based on your description, this is likely just Firefox’s built-in security feature.
===
In this specific context, “Renew” is a shorthand term for “Replace” or “Update.”
Firefox is not asking you to renew a subscription, a license, or an account membership. It is asking you to renew your security credentials by generating a new password .
Here is the breakdown of what is happening:
The “Old” Item: The password currently saved in Firefox for that account.The Problem: That specific password has been leaked in a data breach (e.g., a website you use was hacked, and the password list was published online).The “Renewal”: Firefox wants you to go to that website and create a brand new password to replace the old, compromised one.Why “Renew”? It is used metaphorically, similar to “renewing a passport” or “renewing a driver’s license.” Just as an expired passport is no longer valid for travel because it is old and potentially compromised, a “breached” password is no longer valid for security. Firefox is asking you to get a “fresh” (renewed) version of that password to restore your account’s security.
Since you cannot change these passwords: The system is stuck because it is waiting for you to perform an action (getting a new password) that is impossible for your specific accounts. The “Renew Now” button is essentially saying, “This security token is expired/compromised; please generate a new one.” Since you can’t generate a new one, the button remains, blocking your view.
===
The “Renew Now” message is part of Firefox’s built-in integration with Mozilla Monitor (formerly known as Firefox Monitor). This feature is documented directly by Mozilla as a core component of the Firefox Password Manager.
Here are the key details from the official documentation:
What is Mozilla Monitor Integration?
Purpose: It is a privacy-focused service that checks your saved Firefox passwords against a database of known data breaches (sourced from Have I Been Pwned ) to alert you if your credentials have been exposed.How it Works: When Firefox opens your Password Manager (about:logins), it locally checks the hashes of your saved passwords against a list of breached passwords. No passwords are sent to Mozilla or any third party ; the check happens entirely on your device using secure, anonymous techniques.The Alert: If a match is found, Firefox displays a “Vulnerable Password” alert in the Password Manager. This is the “Renew Now” message you are seeing. It flags the specific login and provides a button to help you change the password.
Official Documentation Sources
Firefox Password Manager - Alerts for breached websites: This is the primary support article explaining how the alerts work, what they mean, and how to turn them off. It confirms that the alert appears when a website you have a saved login for has experienced a known data breachMozilla Monitor FAQ: This document details how the breach database works, how Mozilla uses Have I Been Pwned data, and the privacy guarantees (e.g., Mozilla does not know your passwords).Resolve Breaches: This guide explains the recommended actions when an alert appears, which is to change the password to “resolve” the breach status.
Why “Renew Now” Instead of “Change Password”?
While the technical action is to “change” the password, the UI uses “Renew” to imply restoring the security status of your account. In the context of the dashboard, the password is considered “expired” or “compromised” (like an expired ID), and “renewing” it means generating a new, secure credential to replace it.
Since you cannot change these specific passwords, the system has no way to “resolve” the breach, which is why the alert persists and cannot be dismissed through normal means. The only documented way to remove the alert without changing the password is to disable the breach alerts entirely in your Privacy & Security settings.
Yes, it is technically safe and supported to run Norton Password Manager alongside Firefox’s built-in password manager. There is no policy from either Mozilla or Norton that prohibits this, and many users run multiple password managers simultaneously.
However, while it is “okay” to have both installed, it can lead to conflicts and confusion if not managed carefully.
What Happens When Both Are Active?
Duplicate Alerts: Both managers will check your saved logins against breach databases. If a password is compromised, both Firefox and Norton will likely show you alerts. This can be overwhelming and is likely why you are seeing the “Renew Now” message even if you think you are using Norton (or vice versa).Auto-Fill Conflicts: When you visit a login page, both extensions might try to fill in your credentials. This can result in:
Double-filling (e.g., userpassworduser in the username field).
Both pop-ups appearing at once.
One manager overriding the other.
Sync Issues: If you change a password in Norton, Firefox won’t automatically know about it unless you manually save the update in Firefox as well. They do not share data.
How to Run Them Safely (Best Practices)
If you want to keep both, follow these rules to avoid the “Renew Now” blocking issue:
Disable One Manager’s “Save” Feature: You can disable the “Save Logins” or “Auto-fill” feature in one of them to prevent conflicts.
In Firefox: Go to Settings > Privacy & Security > Passwords and uncheck Ask to save logins and passwords for websites . This stops Firefox from prompting you to save or update, but you can still view your saved logins.In Norton: Open the Norton extension/settings and disable “Auto-fill” or “Save passwords” if you prefer Firefox to handle the primary saving.
Designate a “Primary” Manager: Decide which one is your “source of truth.”
If you use Norton as your main manager, consider deleting your passwords from Firefox entirely (or just keeping a few for specific sites).
If you use Firefox as your main manager, disable the Norton extension’s password features.
Check for the Source of the Alert:
If the “Renew Now” banner is inside the Firefox about:logins page, it is Firefox’s alert, not Norton’s. Even if you have Norton installed, Firefox will still show its own breach alerts for passwords saved inside Firefox .
If you want to stop the Firefox alert, you must disable the “Show alerts about passwords for breached websites” setting in Firefox .
Summary
Is it allowed? Yes.Is it recommended? Only if you are comfortable managing two separate databases. For most users, it is cleaner to pick one primary manager and disable the other’s saving/filling features to avoid duplicate alerts and auto-fill errors.Your specific issue: The “Renew Now” message blocking your screen is almost certainly coming from Firefox’s native manager , not Norton. Disabling Firefox’s breach alerts (as described in the previous answer) will stop this specific message, regardless of whether Norton is installed.
AI sourced content may make mistakes
EDIT: Renew Now = Review Now
bjm
20 July 2026 13:52
11
BethB:
No option to dismiss Safety Dashboard Renew Now Message on Firefox browser. It is blocking my screen, allowing me to only see two logins at a time.
A number of my passwords are set by the type of account I have and cannot be changed. The Safety Dashboard is recommending I change them, I can’t. On the Dashboard the only options are to delete or edit. I do not want to do either. I want to leave as is. How can I get rid of the Renew Now Message?
Hello @BethB
To get rid of the “Renew Now” or vulnerable password breach messages that are blocking your view in the Firefox Password Manager, you need to turn off the built-in data breach alerts. Because Firefox does not provide a simple “dismiss” button for certain types of mandatory or external account logins, disabling the notification feature entirely is the only way to clear your screen.
Turn Off Breach Alerts in Settings
Click the Firefox Menu button (three horizontal lines ☰) in the top-right corner of your browser.
Click Settings .
On the left-hand panel, click Passwords and autofill (or Privacy & Security depending on your exact version).
Scroll down to the Logins and Passwords or Additional protections section.
Uncheck the box next to “Show alerts about passwords for breached websites” .
Once unchecked, Firefox will immediately stop scanning your locked corporate or account-assigned credentials against breach databases. The block on your screen will disappear, allowing you to see your entire login list normally again.
Advanced Fix (If the Dashboard UI remains stuck)
If a persistent banner or “Renew Now” promotional panel remains stuck and continues to block your view of the logins, it can be forcibly hidden through Firefox’s advanced configuration page:
Type about:configEnter .
Click “Accept the Risk and Continue” to bypass the warning screen.
In the search box at the top, type: browser.contentblocking.report.
Look for the following two preferences and double-click them to change their values from truefalse
browser.contentblocking.report.lockwise.enabledbrowser.contentblocking.report.monitor.enabled
Restart your Firefox browser.
This completely disconnects the password manager UI from the Mozilla Monitor alert systems, forcing the dashboard layout to go back to its clean, basic view.
AI sourced content may make mistakes
EDIT: Renew Now = Review Now
BethB
20 July 2026 13:56
12
This is nothing to do with FF. FF passwords and autofill setting says - Norton Password Manager controls this setting.
1 Like
bjm
20 July 2026 13:59
13
Hello @BethB Please share screenshot
If Firefox explicitly says “Norton Password Manager controls this setting,” then the “Renew Now” or “Change Password” warning is originating from the Norton Password Manager extension , not Firefox itself. Firefox is simply deferring to Norton because the extension has taken control of the password management functions.
Unfortunately, Norton Password Manager (like many security tools) does not always provide a permanent “Dismiss” or “Close” button for security warnings in the same way a browser might dismiss a cookie notice. The design assumes that if a password is compromised, you must address it, and the warning is meant to be persistent until the action is taken or the password is updated in the Norton database.
However, you can try these specific steps to close or suppress the message:
1. Check for the “Close” (X) or “Later” Button
Sometimes the button is subtle or located in a specific spot:
Look for a small X in the top-right corner of the Norton popup/banner.
Look for a “Later” , “Remind me tomorrow” , or “Don’t show again” link (often in smaller text at the bottom of the Norton message).
If it is a full-screen overlay, check if clicking outside the message box (on the transparent background) dismisses it.
2. Disable the “Password Checkup” or “Breach Alerts” in Norton
If you cannot close the message because it’s a persistent “Security Alert,” you can disable the specific feature that triggers it. This will stop Norton from checking your passwords against breach databases and stop the “Renew Now” banner.
Open the Norton Password Manager extension or app.
Go to Settings or Preferences (usually a gear icon).
Look for a section labeled Security , Password Checkup , or Breach Alerts .
Find the option for “Check passwords for data breaches” or “Alert me if a password is compromised” .
Turn this setting OFF .
Result: Norton will stop scanning your passwords, and the “Renew Now” or “Change Password” warning should disappear immediately.
3. Clear the Norton Warning Cache (If the message is stuck)
If the message is stuck and won’t close even after disabling the setting:
Open the Norton Password Manager extension.
Look for an option to “Clear Alerts” , “Dismiss All” , or “Reset Checkup Status” .
If that fails, try disabling the Norton extension temporarily in Firefox (about:addons > Norton > Disable), restarting Firefox, and then re-enabling it. This often forces the extension to reset its warning dialogs.
4. The “Norton Controls Firefox” Setting
Since Firefox says Norton controls the setting, you can force Firefox to ignore Norton’s password management entirely:
In Firefox, go to Settings > Privacy & Security .
Scroll to Logins and Passwords .
Uncheck “Ask to save logins and passwords for websites” .
Crucial Step: In the same section, look for “Exceptions” next to “Use Password Manager” (if available) or ensure that Norton is not set as the “Default” handler for password saving in your Norton settings.
If Norton is forcing the “Renew Now” message, it might be because it thinks it should be managing the password. Disabling the “Ask to save” feature in Firefox might break the link, but the Norton extension might still show its own popup.
Why Norton Doesn’t Let You “Dismiss” It
Norton’s security philosophy is that a breached password is an active threat. Unlike a notification that you can ignore, they treat this as a “critical alert” that must be acknowledged or resolved. If they allowed a permanent “Dismiss” without action, users might leave compromised passwords active indefinitely.
The Solution: The only reliable way to stop the message without changing your passwords is to turn off the “Password Checkup” or “Breach Alerts” feature inside the Norton Password Manager settings . This tells Norton “I understand the risk, but I do not want to be warned about it.”
To disable alerts in Norton Password Manager , you must understand that security warnings for weak, duplicate, or compromised passwords are core features and cannot be completely disabled . However, you can manage specific notifications as follows:
Security Alerts : These are mandatory for account protection. You must address them by changing the flagged passwords via the Safety Dashboard or Logins section in the extension.“Renew Now” Scam Pop-ups : If you are seeing messages stating your subscription has expired, this is likely a browser-based scam rather than an official Norton alert. Official Norton subscriptions do not trigger intrusive pop-up ads in this manner. To stop these, clear your browser’s cache, cookies, and history , and avoid clicking any “Renew” links in the pop-up.VPN/Network Alerts : If you are seeing pop-ups about weak network passwords or VPN suggestions, you can turn off these specific notifications by navigating to your Norton app > Settings > Notifications and disabling Intrusion Prevention Notifications or similar VPN-related alerts.
If you are receiving persistent notifications despite not having Norton installed, it may be pre-installed bloatware; in this case, uninstalling the application via your device settings is the only way to stop the alerts.
The message says “Renew Now” because Norton Password Manager is using that specific terminology to describe the action of replacing a compromised password with a new, secure one.
Just like with Firefox, Norton is not asking you to renew a subscription or a license. It is using the word “Renew” in the context of renewing your security credentials .
Here is the breakdown:
The “Old” Item: Your current saved password, which Norton’s database has identified as leaked in a data breach.The “Problem”: Because the password is known to hackers, it is considered “expired” or “invalid” for security purposes.The “Renewal”: Norton wants you to go to the website and generate a new password to replace the old one.Why “Renew”? It is a metaphor for restoring validity . Just as you renew a driver’s license because the old one is expired, Norton asks you to “renew” your password because the current one is “expired” (compromised).
Why it is stuck on your screen: Since you cannot change these specific passwords (they are system-generated and unchangeable), you cannot perform the “Renewal” action. Norton’s security logic is set to block you from ignoring the alert until the action is taken. It assumes that if you don’t “renew” it, your account is at risk, so it refuses to let you close the message permanently.
The only way to stop it: You must disable the Password Checkup or Breach Monitoring feature inside the Norton Password Manager settings. This stops Norton from scanning your passwords and comparing them to the breach database, which will remove the “Renew Now” requirement and allow the message to disappear.
The Breach Monitoring (or Password Checkup) feature toggle in Norton Password Manager is Global .
Here is what that means for your situation:
It Applies to All Passwords: When you turn this switch OFF , it stops Norton from scanning every single saved password in your vault against breach databases. It does not allow you to say “Stop checking this specific account, but keep checking the others.”Why This Matters for You: Since you have multiple accounts with unchangeable passwords, turning off the global switch is the only way to silence the “Renew Now” messages across the board. There is no “per-site” ignore option in Norton’s current design for this specific alert.The Trade-off: By turning it off globally, you will not receive alerts for any of your passwords, even the ones you can change. If a different account (e.g., your email or banking) gets breached later, Norton will not warn you.
In short: There is no “site specific” toggle. You must turn off the global setting to stop the messages for your unchangeable accounts. If you are worried about your other accounts, you may need to manually check those specific sites periodically if you choose to disable the monitoring.
If you cannot find the switch in the extension, it is highly likely that Norton has forced the alert because the breach is considered “Critical,” and they sometimes hide the toggle until you acknowledge the risk. In that case, disabling the extension in Firefox (about:addons > Norton Password Manager > Disable) is the only remaining way to make the message vanish immediately.
Toggle the switch OFF (slide it to the left so it turns gray).
This will disable “Breached password warnings” for the site my.norton.com (and likely globally, depending on how Norton applies the setting).
Close the Settings window (click the X in the top-right corner).Refresh the page or close and reopen the Firefox tab where the “Renew Now” message was blocking you.
What to Expect:
The “Renew Now” banner should disappear immediately.
Norton will no longer check your saved passwords against breach databases, so you won’t see these alerts again for any account.
Important Note:
Since this is a global setting (or at least applies to the entire vault in many Norton versions), you won’t receive breach warnings for any of your passwords, even the ones you can change. If you’d like to stay safe for your other accounts, consider:
Periodically manually checking your critical accounts (email, bank, etc.) for breaches.
Or, if you have a way to change passwords for some accounts, do so now before turning off the warnings.
FAQ: Compromised or Unique Vault Password warnings “Renew Now” does not appear in that official Norton support article.
Here is why that is, and why the message you are seeing is still valid:
“Renew Now” is a UI Button, Not a Technical Term: The support article uses technical or descriptive language like “breach warning,” “compromised password,” or “change your password.” The actual text “Renew Now” is likely a dynamic button label generated by the Norton extension interface itself. It’s a marketing-friendly way to say “Update your credentials,” but it doesn’t appear in the static help documentation.The Article Describes the Feature , Not the Button : The article you linked explains how to turn off the warnings (which is what you just did by finding that toggle). It doesn’t list every possible button text that might appear on the screen because button text can change with updates or vary slightly between versions (e.g., “Renew,” “Update,” “Change Password,” or “Fix Now”).Why It Says “Renew”: As discussed earlier, Norton (like Firefox) uses “Renew” to imply renewing your security status . It treats the password as “expired” due to the breach. The developers chose this specific phrasing for the user interface to sound less alarming than “Your password is stolen!” but more urgent than “Update now.”
Conclusion: The fact that “Renew Now” isn’t in the article doesn’t mean the message is fake or a glitch. It just means the article explains the function (breach warnings) while the screen shows the action (Renew Now).
Since you successfully found the toggle and turned it off, the message should now disappear. You have effectively told Norton: “I know these passwords are flagged as compromised, but I am choosing to ignore the warnings for them.”
AI sourced content may make mistakes
EDIT: Renew Now = Review Now
BethB
20 July 2026 14:28
14
Toggling off the breached password warning did not work. There is no message about a breach, just Norton wanting me to change or update my passwords every so often.
Thanks for your help but nothing is going to stop this renewal warning without me changing passwords on accounts I can’t change.
1 Like
bjm
20 July 2026 14:30
15
BethB:
Toggling off the breached password warning did not work. There is no message about a breach, just Norton wanting me to change or update my passwords every so often.
Thanks for your help but nothing is going to stop this renewal warning without me changing passwords on accounts I can’t change.
Hello @BethB
May be best – to document/report “issue” directly via Norton support.Norton Support Help Center → Contact us (bottom of page)Contact Norton Support → Let’s get started.
Maybe, cycle Firefox and or clean install Norton Password Manager
BethB
20 July 2026 14:31
16
bjm
20 July 2026 14:32
17
BethB:
No option to dismiss Safety Dashboard Renew Now Message on Firefox browser. It is blocking my screen, allowing me to only see two logins at a time.
A number of my passwords are set by the type of account I have and cannot be changed. The Safety Dashboard is recommending I change them, I can’t. On the Dashboard the only options are to delete or edit. I do not want to do either. I want to leave as is. How can I get rid of the Renew Now Message?
Thanks for sharing pic
Review Now - not “Renew Now”
May be best – to document/report “issue” directly via Norton support.Norton Support Help Center → Contact us (bottom of page)Contact Norton Support → Let’s get started.
Maybe, cycle Firefox and or clean install Norton Password Manager
BethB
20 July 2026 14:36
18
Ok,will do, thanks for your help.
1 Like
bjm
20 July 2026 14:40
19
Um, does the page have a vertical scrollbar
Thanks for sharing the screenshot! Now that we can see the full context, it’s clear what’s happening:
What You’re Seeing
The Safety Dashboard banner at the top says:
“Your Safety Dashboard checks your overall password health…
The yellow button next to it says “Review Now” (not “Renew Now”).
This banner is part of Norton Password Manager’s built-in health check, which scans for:
Compromised passwords (from data breaches)Weak passwords Reused passwords
Why It’s Blocking Your View
Norton’s design intentionally makes this banner prominent—and sometimes hard to dismiss—because it treats any flagged password as a priority security issue . If you can’t change the passwords (as in your case), the system has no way to “resolve” the alert, so it stays visible and can even block access to other logins.
How to Make It Disappear
You’ve already found the right setting! Here’s the final step:
Go back to the settings page showed earlier (the one with the red box around “Breached password warnings” ).Toggle that switch OFF .
This disables the entire Safety Dashboard alert system for breached/weak/reused passwords.
Close the settings and refresh the Norton Password Manager tab in Firefox.
“Review Now” banner should now disappear completely, and you’ll see your full list of logins without obstruction.
One Last Note
Since this turns off all breach/weak/password reuse alerts, you won’t be notified if any of your other (changeable) passwords are compromised in the future. If you want to stay safe for those accounts:
Consider manually checking critical accounts (email, bank, etc.) every few months.
Or, if possible, update passwords for accounts where you can change them before disabling the warnings.
You’ve got this under control now! The “Review Now” block is just a safety nudge—and now you’ve told Norton you’re okay with ignoring it for your unchangeable accounts.
Clicking the Review Now button on the Norton Safety Dashboard banner takes you directly to the specific section of the Safety Dashboard within the Norton Password Manager web app that lists the passwords requiring attention.
Here is exactly what happens:
Navigation: It opens the Norton Password Manager web interface (if not already open) and scrolls or jumps directly to the Safety Dashboard health alert area.
Filtered View: It displays a list of the specific logins that triggered the alert, such as those with weak, old, or duplicate passwords.
Action Ready: From this view, you can immediately click “Change Now” next to any flagged password to start the process of updating it, or use the Password Generator to create a new strong password.
Essentially, the button acts as a shortcut to skip navigating through menus and go straight to the list of compromised or weak passwords so you can fix them immediately.
AI sourced content may make mistakes
Have you clicked on Review Now? That won’t change anything in your vault, but it may allow you to clear the message you are seeing. Once you get the review page you should be able to close that out with an ‘X’ at the top right of that window.
1 Like
