I have been unable to install Norton Safety Minder on PC.I receive the following error message from Safety Minder:"The following problem occurred that needs your attention:Setup failed to update VCRedist files on your computer."I spent a few hours with Norton customer support trying to resolve the issue without success [Removed]They have referred me here for help.
Here are some additional facts requested by your initial community topic:1. Type of OS:Windows Vista 2.Browser Type:IE Version 7.0.6000.16851 3.Type of User Acct: Standard 4.Norton Safety Minder product version 1.2.0.37 5.Other Norton products installed:Norton Internet Security 2010 (Version 17.1.0.19) 6.No other antivirus or security product installed.Thanks!
Please make sure that you are logged-in as Administrator of the machine and then run the Norton Safety Minder installer. If issue persists, please let us know the following information:
1. Do you have any version of "Microsoft Visual C++ Redistributable" installed on your machine? If yes, what is the version? You can see the entries in installed programs list (Control Panel/Programs and Features)
2. What is the service pack of OS?
3. Is it a 32 bit or 64 bit machine?
4. Do you have any custom partitioning/mapping scheme (like OS installed in a custom drive rather than default C:\ drive)?
1. Do you have any version of "Microsoft Visual C++ Redistributable" installed on your machine? If yes, what is the version? You can see the entries in installed programs list (Control Panel/Programs and Features)
Response: No
2. What is the service pack of OS?
Response: No service pack, I am running Windows Vista Home Premium (no service packs installed).
3. Is it a 32 bit or 64 bit machine?
Response: 32 bit machine--Toshiba Satellite A135-S4427
4. Do you have any custom partitioning/mapping scheme (like OS installed in a custom drive rather than default C:\ drive)?
All my installation attempts were made when I was logged in as the administrator. In my initial post above, the standard account refers to the type of user account for my child (sorry that was not clear).
Machine 1 (the computer with the installation issue) is a 32 bit machine--Toshiba Satellite A135-S4427 running Windows Vista Home Premium with Norton Internet Security 2010. This PC doesn't use any special firewall safety software.
Machine 2 (the computer without the installation issue) is a 32 bit machine--Gateway MT3705 running Windows Vista Home Premium with Norton Internet Security 2010. This PC doesn't use any special firewall safety software. More info on this particular machine from Gateway --> http://support.gateway.com/s/Mobile/2007/Apache/1014142Rsl.shtml
I understand you have worked with Support on this issue. If you like, I would be more than happy to setup a remote desktop access and work together with you on this. I've just sent you a PM. You're welcome to send me a private message or an email for details. You can find my email address at http://community.norton.com/norton/profile?user.id=15038