Safety minder slows down upload traffic

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1

Hi!

 

I experienced some problem with one of my daughter’s pc. Both my daughter have similar laptops, fujitsu-siemens E8210. Running same OS, W7pro, and almost identical software. Both have used NIS2009, 2010 and now 2011. Before upgrading, I uninstall the former version, reboot, use the Norton’s removal tool, reboot again and then installed the new version.

The problem is that I have some slow internet connection. Using a rather fast fiber link, this is not expected. First test, using NIS 2011 and the latest safety minder, version 2.1.0.37. As you can see, I experience a high packet loss using pingtest.net.

 

PT before.jpg

 

 

And the corresponding test from speedtest.net.

 

Stbefore.jpg

 

 

Compared to my own PC and my second daugter's PC, this is not normal. I then uninstalled the safety minder, and tested again. NOTE: this test is performed under my administrator account, and not on their limited account. And, yes, I have also tested this at her account and the problem is also presnet there.

 

After uninstalling safety minder:

 

PT after.jpg 

 

ST after.jpg

 

 

Installing safety minder again and the results again dropped.

Clearly, there must be a problem with safety minder or some of its components, maybe the framework?

Does someone out there have any explanation or even better, a solution?

 

 

Thanks and regards,

 

Ole Martin

 

 

 

2

Hi Olex,

 

If the internet connection is slow, it could be a compatibility issue.  Please check the link below where shows the security products that the program is not compatible with.

 

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&ssfromlink=true&docurl=20090508145137EN

 

 

Do you have any security products other than NIS installed on the PC with the issue? 

 

You mentioned " Before upgrading, I uninstall the former version", You had an older version Norton Safety Minder installed?  If so, did you experience the issue?

 

 

Thanks,

Katie

 

3

Hi Katie!

 

Thanks for your reply!

 

With "Before upgrading, I uninstall the former version", i ment upgrading NIS.

From NIS2009 (when they got their computers) to NIS2010 and now NIS2011.

I have used safety minder for a while, but i cant tell of the issue was present with the prior version of safety minder.

The almost identical configuration works fine on her sisters computer.

No other security product installed, except Malwarebytes in a NON realtime configuration.

I have no other product from the list provided in the link.

 

 

Thanks and regards,

 

Ole Martin

4

Hi Olex,

 

Thanks for the update.  Our QA team is going to try to reproduce the issue.

 

What Internet Service Provider do you use?

 

 

Thanks,

Katie