So I started trying out this product this week and I've run into an interesting problem. I've installed it on the desktop in the house and it works like a charm. However, installing it on my son's mom's computer has caused it to freeze up, regardless of whether the PC is logged into a parent account or a child account. It'll boot up fine, then you log in and the system starts loading the normal startup software, then it freezes and won't respond - you have to do a hard reboot (*AcK!*). I did locate some information that said that her version of Zonealarm was incompatible with the software, so I uninstalled that so that we could check before we upgrade her anti-virus - however, the computer continued to freeze up. The only way to get it to stop unfreezing is by uninstalling it.
She's running a Dell laptop with Windows XP SP3, Intel Core 2 Duo processor at 1.66 GHz with 1 gig of RAM.
Any suggestions for why this might be happening?