There seems to be a problem with your heuristic signatures concerning the detection of - SAPE.heur.9BDD4. I’ve sent multiple files that NIS has flagged as this threat - every file is then confirmed by symantec to be a false positive and deemed safe. Your white list never seems to update to reflect this needed correction. WILL YOU PLEASE ADDRESS THIS FALSE POSITIVE ISSUE? This has been an ongoing issue since Thursday of last week.
In addition I’ve run MBAM and MSMRT and NEITHER detect any malware.