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I don’t know where you got that from, but you can use NSR to backup to CD, DVD, USB HDDs, etc. As to the error, what’s your file system on your source and destination drives? Is there more information in the error message (in NSR and Ghost errors come in pairs or threes)?
erik_carlstrom wrote:
I don't know where you got that from, but you can use NSR to backup to CD, DVD, USB HDDs, etc. As to the error, what's your file system on your source and destination drives? Is there more information in the error message (in NSR and Ghost errors come in pairs or threes)?
Both the source drive (C) and the destination drive (F), a USB drive, are NTFS. The external USB drive is larger than the source drive and I've tried two different external drives and get the same error message. There is only one error message but it gives the option of going to the Norton web site for additional help. The error message also contains "Cannot complete copying of (C) drive.
I can send a snapshot in .jpg but don't see the option for attaching a file.
I should mention that the version is 11.02, build 20309.
Another Q comes to mind about making an image copy to another drive (if I'm ever successful), is it possible to send the image to a folder in the destination drive or do I have to use the complete drive (physical)? I know it says that any existing files will be lost on the destination drive so I may have to partition the drive If I want to do another image.
Are you creating an image or doing a drive copy (two different things - drive copy is literally copying the drive to another bootable drive which you cannot with a USB drive)? Could you provide the secondary errors under "more details"? Did you recently purchase NSR 1 (first version even though the major revision will show version 11)?
Not following your question about sending an image. You can store the image wherever you want as long as the location is accessible while in the recovery environment. If you are asking about restoring, it will overwrite all data in the partition it is restored to.
erik_carlstrom wrote:Are you creating an image or doing a drive copy (two different things - drive copy is literally copying the drive to another bootable drive which you cannot with a USB drive)? Could you provide the secondary errors under "more details"? Did you recently purchase NSR 1 (first version even though the major revision will show version 11)?
Not following your question about sending an image. You can store the image wherever you want as long as the location is accessible while in the recovery environment. If you are asking about restoring, it will overwrite all data in the partition it is restored to.
I guess what I'm trying to do are two different things. To see if I understand NSR 1 (or 11.02), I can only do a drive copy by using the Backup Feature, Copy My Hard Drive (Advanced) to an internal HD on my existing PC, not an USB drive. If this is correct it would explain the error message received every time I try and copy the HD to an external USB HD. If this is the case I guess laptops with room for only one internal HD cannot use this feature. True?
I'm still not clear on NSR's ability to do an image backup/copy as I don't see anything relating to it (except in the manual) on the program windows when using the program. If it is possible to do an image backup/copy, must it also be limited to an internal HD or can I use an external USB HD?
To answer your question about when I purchased NSR it was in April of 2007. I have also ordered version 2 and should receive that shortly, hopefully it might shed some light on doing an image backup/copy.
I'll answer this first:
Pikespeakbob wrote:I guess what I'm trying to do are two different things. To see if I understand NSR 1 (or 11.02), I can only do a drive copy by using the Backup Feature, Copy My Hard Drive (Advanced) to an internal HD on my existing PC, not an USB drive. If this is correct it would explain the error message received every time I try and copy the HD to an external USB HD. If this is the case I guess laptops with room for only one internal HD cannot use this feature. True?
I'm still not clear on NSR's ability to do an image backup/copy as I don't see anything relating to it (except in the manual) on the program windows when using the program. If it is possible to do an image backup/copy, must it also be limited to an internal HD or can I use an external USB HD?
"Copy My Hard Drive" is intended to be used for Desktop's or Laptops where you can connect a hard drive of the same type. It's a way of shortcutting setting up a replacement drive. NSR (as well as Ghost 12+) is primarily designed around two basic types of backups:
Imaging ("My Computer Backup") - which is a complete sector copy of the partition(s) you select to any destination of your choice (in your case a USB drive) where you can then use the image to restore to your drive in case of an ermergency.
File and Folder Backup - which is an encrypted and compressed backup of files as well as backups of multiple versions of the selected files in case you need to restore a specific version.
In your case, the only reason to do a "Copy My Hard Drive" is if you intend to make that USB HDD your bootable drive (which I doubt you'd be able to do). You really want to do a "My Computer Backup" which will create an image to your USB HDD.
To answer the second, it does not have to be limited to an internal HDD. It can be any location that the program can access. This can include the following:
USB HDD, secondary HDD, partition on same HDD, SAN, CD, DVD, etc
You can get some more info here:
http://service1.symantec.com/SUPPORT/powerquest.nsf/docid/2006033013053462
As to version 2, I would actually recommend Ghost 14 instead of NSR 2. NSR 2 is an older version than Ghost 14.
Erik,
Thanks for all the info and Q's answered, I'll status this issue as closed.
erik_carlstrom wrote:I'll answer this first:
Pikespeakbob wrote:I guess what I'm trying to do are two different things. To see if I understand NSR 1 (or 11.02), I can only do a drive copy by using the Backup Feature, Copy My Hard Drive (Advanced) to an internal HD on my existing PC, not an USB drive. If this is correct it would explain the error message received every time I try and copy the HD to an external USB HD. If this is the case I guess laptops with room for only one internal HD cannot use this feature. True?
I'm still not clear on NSR's ability to do an image backup/copy as I don't see anything relating to it (except in the manual) on the program windows when using the program. If it is possible to do an image backup/copy, must it also be limited to an internal HD or can I use an external USB HD?
"Copy My Hard Drive" is intended to be used for Desktop's or Laptops where you can connect a hard drive of the same type. It's a way of shortcutting setting up a replacement drive. NSR (as well as Ghost 12+) is primarily designed around two basic types of backups:
Imaging ("My Computer Backup") - which is a complete sector copy of the partition(s) you select to any destination of your choice (in your case a USB drive) where you can then use the image to restore to your drive in case of an ermergency.
File and Folder Backup - which is an encrypted and compressed backup of files as well as backups of multiple versions of the selected files in case you need to restore a specific version.
In your case, the only reason to do a "Copy My Hard Drive" is if you intend to make that USB HDD your bootable drive (which I doubt you'd be able to do). You really want to do a "My Computer Backup" which will create an image to your USB HDD.
To answer the second, it does not have to be limited to an internal HDD. It can be any location that the program can access. This can include the following:
USB HDD, secondary HDD, partition on same HDD, SAN, CD, DVD, etc
You can get some more info here:
http://service1.symantec.com/SUPPORT/powerquest.nsf/docid/2006033013053462
As to version 2, I would actually recommend Ghost 14 instead of NSR 2. NSR 2 is an older version than Ghost 14.
Message Edited by erik_carlstrom on 07-24-2008 12:25 PM
I have a followup question for Erik or anyone else who knows. I'm having a similar problem copying a laptop drive to USB. Error is EC8F17B3. I'm using Norton Ghost 10.
What I'm trying to do is image the laptop drive (80GB and dying) onto a replacement, a 160GB that I have in an external enclosure. I thought I could make a direct copy and then swap them and continue as if I'm using the same old drive.
Is what I'm trying impossible? Do I need instead to create an image on a third external drive, install the new hardware and then transfer the image from the third drive?
Thanks,
Joe
That's actually a problem with older versions of Ghost. Do you intend on using the drive in the enclosure to replace the one you suspect? If so, you'll need to use the third drive you're mentioning. If the enclosure drive is just a destination then create the image to that drive. Keep in mind that if there are enough problems on the old drive that it could potentially interfere with the imaging process (lost bits, interruptions, etc). It all depends on the nature of the failure you're describing.
I see. Perhaps I should upgrade Ghost, presuming that's worth doing anyway.
If I instead go ahead with this version, what type of copy to I have to make on the third drive? Bootable? Or will it exist as a file (or files) on that drive without deleting what's already on there?
Then I would install the new drive and then use the Ghost boot CD to transfer to it?
Thanks!
If you use the third drive you'll be performing a "My Computer" backup. You won't be doing a copy. Copy My Drive creates an image and then lays that image down on the new drive. It skips the process of saving that image as a .v2i file. If you create the image to the third drive it will only save a file (with an extension of .v2i) that you would then use to restore once you install your new drive in the machine (restoring using the recovery disk included on the Ghost CD).
OK, now we're getting somewhere. I backed up regularly with Ghost in the past, so could I just work with the last backup I have on my separate external backup drive?
Would the Ghost startup CD turn the installed new drive into a boot drive for me, or do I have to do that myself -- either before or after restoring from the USB drive?
--Joe
Absolutely, you can use one of your previous images. That's exactly how Ghost is intended to be used. The only thing you need to do is during the restore just ensure that you have the option to make the partition bootable. This will set the boot record correctly while the image is layed down on the new drive.
Erik--
I write from my restored computer. Unfortunately an image made after a spell of clattering didn't recover, but an earlier one did and I've been able to pluck files created since then off the dying drive. So far it appears that nothing has been lost.
Thanks for the assistance.
--Joe