Scam during dowload of Norton 360 Deluxe

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1

Hi everyone - I just wondered if anybody has experienced a modest scam during the download process for Norton 360.

I eventually resolved this issue and the scam was modest from a financial perspective. 

The scam seemed to unfold as:-

1. "Fatal Error" sign and warning during download process.

2. Download aborted and I was directed to a Chat Box (but not Norton's).

3. Mobile No. given (by myself) and a "technician" rang me back purporting to help (which in fairness he did) but he was not from Norton and I think the object was to install rogue spyware on my laptop.

In the event, no serioius harm was done and my laptop is now fully secure (via Norton) but  thought I might share this with the Community.

Many thanks - Kevin Dobson

 

 

2

There are many of these technical scams out there and good for you that you caught it and knew something was amiss. 

How to recognize and avoid tech support scams | Norton

3

Many thanks - originally I was downloading from the Norton Site proper but I then seemed to be misdirected by messages and prompts which were not from an authentic Norton source.

I should have shut down and simply started again but in the event no real harm was done. I just wondered aboutl anybody else's similar experience in this area.

 

 

4

What site were you downloading from? 

It seems you had a non Norton download site and the scam came from there.