Scan Facebook Wall Problems

Norton Security | Norton Internet Security
1

I am having problems with my Norton being able to scan my Facebook wall etc... I have tried multiple times to use this feature and I have to remove it because it goes crazy. I will try to give detailed of what happens when I attempt to use it and I will also send a screen print of what I am seeing. I use I.E.. 9. I have done all scans without anything except trackers to deal with. I have uninstalled any conflicting software with Norton.

 

#1 I log into my FB page. I open Norton Sec. 2012 (20.1.1.2) and I click on Scan Facebook Wall.

#2 I gave permit to load app, permit to access posts, etc...

#3 It did not place an icon on the left sidebar on FB to indicate the successful load.

#4 While logged into Facebook, I click on the Norton's version of "Scan My Facebook Wall" and it sends directly into a second opened browser & window that flashes consistently the screens.

note: because it was flashing quickly I had to carefully try to hit Print Screen to get as many of the relevant screens I found disturbing.

#5 I immediately closed the window and removed the Norton Facebook Wall Scan app. I have tried to reload 3-4 times to see if I get the same results, and I do! I thought maybe Norton had discontinued the FB Scan option, so I went to forums and see that I may not be the only one. However, my symptoms of the problem appear to be different from there's. Please help me find a solution for this.

Can you tell me if this a shared problem under maintenance? Is there a solution?

Thank you.

2

Okay, I tried it in I.E... without add-ons and it did work. I don't understand why it made the difference to use it there as I had never had to do it that way previously. But, it did work to do it that way in I.E... 9 without add-ons.

 

Thank you for that solution suggestion.

 

 

Does that mean that I have an add-on in I.E... that is giving conflicts to the application?

If so, which one could it possibly be and why now?

Why do I get redirected to a flickering FB look-alike site?

 

 

3

That is likely, I have seen several cases of Internet Explorer not working correctly because of add-ons. You can start by disabling the ones you know you don't want or need and then try disabling them one at a time until IE works. One way to help isolate it more quickly may be to select several at once to disable (though no all of them, maybe 1/3 to 1/2 of them). If everything works, then you can narrow it down from there until you've found out which one. If things still don't work, enable those again and disable the other 1/2 or 1/3 or whatever until you find which selection works. Then, just re-enable the ones that are disabled one by one until it stops working again. The last add-on you enabled should then be the one that caused the problem. You can then check to see if there are any updates for this add-on, or if it is not needed, simply leave it disabled.

 

Btw, do you have any toolbars installed (other than Norton Toolbar that is)? If so, you may want to consider removing as many of these as possible. In my experience they slow things down, make IE unstable, and clutter up the page.

 

Also, the conflicting add-on is most likely under "Currently loaded add-ons" which gives a much shorter list of add-ons than "All add-ons."

 

*EDIT* - "Manage add-ons" in Internet Explorer is found under the Tools menu in the upper right corner (right below the close X).

4

I am having problems with my Norton being able to scan my Facebook wall etc... I have tried multiple times to use this feature and I have to remove it because it goes crazy. I will try to give detailed of what happens when I attempt to use it and I will also send a screen print of what I am seeing. I use I.E.. 9. I have done all scans without anything except trackers to deal with. I have uninstalled any conflicting software with Norton.

 

#1 I log into my FB page. I open Norton Sec. 2012 (20.1.1.2) and I click on Scan Facebook Wall.

#2 I gave permit to load app, permit to access posts, etc...

#3 It did not place an icon on the left sidebar on FB to indicate the successful load.

#4 While logged into Facebook, I click on the Norton's version of "Scan My Facebook Wall" and it sends directly into a second opened browser & window that flashes consistently the screens.

note: because it was flashing quickly I had to carefully try to hit Print Screen to get as many of the relevant screens I found disturbing.

#5 I immediately closed the window and removed the Norton Facebook Wall Scan app. I have tried to reload 3-4 times to see if I get the same results, and I do! I thought maybe Norton had discontinued the FB Scan option, so I went to forums and see that I may not be the only one. However, my symptoms of the problem appear to be different from there's. Please help me find a solution for this.

Can you tell me if this a shared problem under maintenance? Is there a solution?

Thank you.

5

Capture.JPGI've never had this problem with I.E.. before using the Norton Scan. But it does work without the add-ons, so I will use it that way I guess once in awhile now. I typically like to use FF for my browser though.

 

I notice at the bottom of your reply that you list spybot, spyblaster. Do these conflict with NIS2012? I used to use them until someone had said that other programs can give problems with Norton, etc...

 

I don't like toolbars other than Norton's, so I don't load them at all.

 

Thanks for the reply.

6

Your list is cleaner than mine. I am using Flash and Java without the problems you describe. Are you using the latest versions of Flash and Java?

 

Also, go ahead and try loading IE normally and disabling these add-ons. If it works, then just enable them one at a time until it stops working. And just to make sure, try disabling the Norton add-ons as well.

 

As for your question about the additional security programs I have installed and whether they conflict with NIS, the answer is no, these programs are all working fine for me and I have been using them together for quite a while. However, I should note that I am not using any resident processes of Spybot S&D and Spywareblaster (that is, I am not using Spybot S&D's "SDHelper" or "Teatimer" as these do seem to give me problems when I load them). Also, I am not using the new Spybot S&D 2 (Release Candidate 3) which has resident protectoin so I cannot attest to that. For the most part I only (1) Update them and (2) Immunize the computer, and in the case of Spybot, run occasional scans. Also for the immunizations I run JV16 PT which adds it's own websites to the Windows Hosts file (together with Spybot they block appr. 30,000 websites). All these three work together just fine and do not apply any overlaps in the immunizations (if they do overlap, they detect them and don't apply those specifically). I have also had no problems that I am aware of with these immunizations and NIS.

 

On-demand scanners normally work fine with other security software, it's resident protection that can conflict. In the case of Malwarebytes Pro, it gets along fine with NIS (and I have NIS setup to ignore MBAM and vice versa).

 

I know some people say not to use Spywareblaster, though I am uncertain as to why it would conflict with NIS. I have been using it for a long time on my laptop along with NIS 2009 through 2013 without any problems. The only time I remember having a problem was for a while IE9 would keep freezing up and I isolated the problem to too many websites that were added to the Restricted Sites list, although after a while the problem cleared up (I think Microsoft released an update to fix this problem, although mine gave me the problem a while longer, so I'm not sure exactly what cleared it up).

7

I was just researching some information on NIS & Spywareblaster to read what others said about it and there seems to be a lack of knowledge about what Spywareblaster actually does, some of the misconceptions were posted on these forums. So let me attempt to clear up some of the confusion that some may have:

 

First of all, Spywareblaster does not work by proactively monitoring your system for harmful websites.

 

Second, Spywareblaster does not work by loading executable files or services at startup (unless one has the paid version in which case the automatic updating service will load).

 

Third, Spywareblaster does not installing drivers which monitor the system.

 

 

So, how does Spywareblaster work? It works by passive immunization. For example, one of the things that Spywareblaster does is block harmful ActiveX controls from even loading when browsing the web. It does this by loading their large list to the Windows Registry under a section called ActiveX Compatibility. In this section, each of these harmful ActiveX controls are flagged as harmful and not to load. This is described in the following Microsoft article:

 

http://msdn.microsoft.com/en-us/library/bb688194(v=vs.85).aspx

 

The other two things that Spywareblaster does for Internet Explorer is add a large list of harmful websites to IE's Restricted Sites list and a number of websites to the Cookies list to block.

 

So, if anyone wants to contend that Spywareblaster is going to interfere with security software such as NIS, they ought to never add any websites to block in the cookies list, nor add any sites to the restricted sites list, nor take advantage of the the feature described in the Microsoft article above (which probably is the least used feature).

 

Immunization software is simply taking advantage of features already existing in Windows, Internet Explorer, and other web browsers to help further secure the system. Those who say that these approaches are not necessary should learn about a concept called Defense In Depth in which one does not rely solely upon one layer of security. The key is to ensure all layers of security work together without conflicting and without unecessary degradation of performance, stability, or usability of the system.

8
SecurePC wrote:

I was just researching some information on NIS & Spywareblaster to read what others said about it and there seems to be a lack of knowledge about what Spywareblaster actually does, some of the misconceptions were posted on these forums.

Not everything posted here in the past was wrong  :smileyhappy::

 

Re: NIS 2010 and Spyware Blaster

 

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Right, which is why I said some. :smileyhappy:

 

I apologize if I gave the impression that all the posts here about Spywareblaster were wrong. I just read several around the web including here that were presenting false information about it.

 

I actually had read your post right after I made my last post.

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FB Scan 3.jpgPrint Screen 1Print Screen 2

I am a person that likes to work on a problem until I find out the why, how, etc... So, last night, I tried to uninstall-reinstall Norton to see if that would remedy the problem with I.E.9 with the FB scan. It did not help.

 

I even tried to uninstall-re-install I.E. 9 to see if that would stop the problem; to no avail!

 

I never get anything that shows up as virus, worm, etc... on Norton scans except tracking items that are low worry.

So.......why am I having to use I.E.9 without add-ons to use the Norton FB Scan? And when I attempt to try otherwise, I get re-directed to a new browser opened with a Facebook page that flickers with changing addresses in the address bar. I have to close the entire page to stop the consistent flickering.

 

I've gone into FB to check my possible privacy choices that may be affecting this problem, and all I can see is that I've opted to use secure http browsing. Why should that ever be a reason for this problem? It has never reacted this way before with that option.

 

I've used the extra Norton scans and nothing is ever found that leads one to believe that the computer is infected. I believe that my FB is infected. Nope, fixed that by taking care of a possible hacked account option. Still didn't help!  Now what?

 

Anybody got any ideas what is causing this & how to stop it so that it runs normal again?

 

Enclosed are screen print scans from each flickering event that I observe when I attempt to use "Scan my FB wall"!

 

 

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