How do I scan a downloaded file in Windows 11? In Win 10 I would right click on the file and choose scan with Norton. I just tried that with the new install of Windows 11 and nothing happens. Norton does not scan it or react in any way.
I have always depended on that to keep me safe.
Please help.
Hello @NiagaraMouse
Are you reporting Scan selected items for viruses does not scan/react?
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Please confirm you have not enabled Silence all notifications
Please confirm you have not disabled (red) Send me non-critical app activity alerts
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Please confirm you’ve enabled (green) Send me non-critical app activity alerts
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Silence all notifications needs to be disabled to see Explorer Scan
Send me non-critical app activity alerts needs to be enabled (green) to see Explorer Scan
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Please post your progress
Yes that is what I am saying, I have downloaded a .zip then I choose what you see “scan selected items for viruses”, but nothing happens. How do I fix that?
The notification disable both of them and it should fix it fix many thing like special offer so you dont get offer to norton utilities and more
Just remember that it got a new name now but it do the same
Hello @NiagaraMouse
as test: zipped folder (.zip) Scan selected... reports Explorer Scan completed
Please confirm you’ve enabled (green) Send me non-critical app activity alerts
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Hello @NiagaraMouse
Sorry, I forgot… my preferred setting
Please confirm Scan from Windows Explorer → Scan all archives is enabled
Caveat: my preferred setting is Scan all archives
Thanks, however, I also unzipped it and Norton is still not scanning the unzipped file.
1 Like
Hello again @NiagaraMouse
Hmm…anyway I can get that zipped sample? PM me.
Does the sample have bytes?
Can you upload sample to VirusTotal?
Maybe, sample is malformed?
Can you test another sample?
Does Explorer Scan report on other files?
I don’t know how to Scan from Windows Explorer, I just switched to Windows 11 from Windows 10 and I am trying to figure out how to make things work properly. Can you tell me how to get to where I can select “scan all archives”?
Also I did try VirusTotal and it found 1 malware
1 Like
Scan all archives is Norton setting. Norton 360 → Settings → Scans
Explorer Scan → Settings
scroll down → Scan all archives → Save
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Thanks
Norton 360 → Explorer Scan may not report on (zipped) archived files.
I’ve not tested…v24+…as I recall.
Please post your progress
The “scan all archives” was already selected. Just to be clear, I did unzip the file and Norton did nothing on the unzipped file.
Do I need to contact Norton Support to get it to work properly?
If VirusTotal could scan it then Norton should have been able to.
Does Explorer Scan → Scan selected... report on another (.exe .zip) file?
Please confirm whether Explorer Scan reports on any scannable file?
Please confirm whether File Insight reports on any scannable file?
Please download Norton 360 Remover file here and try Scan selected... & File Insight against this sample.
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fwiw ~ my boiler plate
Norton LiveUpdate + Restart (not Shut down) machine
If your Norton is not working as expected and you’ve tried Troubleshooting → Reset to Default &or Repair Norton & clean re-install Norton 360…then…reach out to Norton support.
Note: Reset to Default resets Cloud Backup
Download and run the Norton 360 Remover tool for Windows here
Maybe, try Troubleshooting → Record a performance issue &or Enable/Send debug logs
May be best to Contact Norton Support
Here is the link to the file I downloaded: https://win7games.com/download/Windows7Games_for_Windows_11_10_8.zip
Perhaps you can download it and then see if your Norton will scan it?
I just saw this last response of yours and I tried scanning a pdf file, also an exe and a msi and Norton does not respond. So I will follow your suggestions, it seems to me that the switch from Win 10 to Win 11 may have caused some problems.
Thank you bjm for your much appreciated help.
NM
Hello again @NiagaraMouse
Yes!..before my W10 to W11. I clean uninstalled Norton 360 and confirmed Windows Security was updated/running.
Hello again @NiagaraMouse
Yes, I think I recall that file. I installed it on a friends machine after her W11 from W10.
my side reports = 403 Forbidden
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Hello @NiagaraMouse
Is this the file:
https://win7games.com/
File: Windows7Games_for_Windows_11_10_8.zip
File size: 147 MB (153,842,646 bytes)
MD5 checksum: 792B397DE16EEE6DF930B6821D1F0209
SHA1 checksum: 804A28ACC805AAD118C5DE22D67ED6E7E820365E
SHA256 checksum: A491D9C78B1016BEAF3CE09265F64F3945C3F1D936414A2C2D73AE64C49E4743
Date/Time: 7/27/2025
VirusTotal report:
https://www.virustotal.com/gui/file-analysis/Nzky…Y0MDMyM
my Norton 360 → Scan selected... against that zipped folder reports Explorer Scan completed = No threats found
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my Norton 360 → Scan selected…against the extracted file reports Explorer Scan completed = No threats found
File: Windows7Games_for_Windows_11_10_8.exe
File size: 147 MB (153,838,894 bytes)
MD5 checksum: 9B0166D0569F6F5371B10521E105E957
SHA1 checksum: 3204F8F6084AFFFD12AC3AAF907AB7828FFDA8B0
SHA256 checksum: 80B9ED664E92C955F8A6944075A33D96666D6400D6A6EA10977F68E64E152989
Date/Time: 7/27/2025
VirusTotal report:
https://www.virustotal.com/gui/file-analysis/OWIwzY…0MDY3N