Even though I have adjusted my "settings" to schedule a Scan at "System Startup", the scan does not take place. I see no activity on the computer screen. I've reviewed my Security History Log and see no indication that a log took place this morning at startup. I've sought advise from On-line Norton Sources 'Overseas' and followed their advise outlined in Norton DOCID 2009061117535EN entitled "Scanning your computer for risks using your Norton 2010 product". All settings were already set at the values suggested in this Doc.
Any help in getting this service to activate on schedule would be greatly appreciated. Thanks!
Even though I have adjusted my "settings" to schedule a Scan at "System Startup", the scan does not take place. I see no activity on the computer screen. I've reviewed my Security History Log and see no indication that a log took place this morning at startup. I've sought advise from On-line Norton Sources 'Overseas' and followed their advise outlined in Norton DOCID 2009061117535EN entitled "Scanning your computer for risks using your Norton 2010 product". All settings were already set at the values suggested in this Doc.
Any help in getting this service to activate on schedule would be greatly appreciated. Thanks!
What I am referring to is the first section of the splash page (first image one sees when NIS 2010 opens.)
The first section at the top of the screen is labeled computer.
Just to the right of the word computer is the word "Settings".
When you click on the word "settings", "Computer Scans" is the first item on the list.
To the right of the words "Computer scans" is the word "Configure".
When you click on Configure, a drop down box appears with a number of different types of scans you can perform. T
he first option, Full System Scan, has the words "Scan Scheduled" just to the right.
When you click on these words, a window opens that allows you to "Schedule a task" . The options include the words Daily, Weekly, Monthly, Once, at system startup, at logon and when Idle.
Thank you for the explaination. This would be a Windows Task manager / scheduler problem. Can you check your scheduled Tasks for any Symantec defined tasks? If there is more than one scan scheduled, neither will run.
There was no other programs or other processes scheduled to run at startup. My computer goes directly to the Desktop at startup and bypasses the login screen. I'm using XP SP3.
System Time is consistent with local time. In any event, this shouldn't be a factor since I've specified that the Scan be performed at "startup" which can be anytime.
Was this a fresh install of NIS2010 or an upgrade install from an older version? Did you have a schedule made for the older version all so? Just checking as there could be a conflict with the path pointed by the schedule.
I have not seen a GHOST schedule conflict with a NIS scan so I don't believe that is it.
Also do you have Early Load enabled in the settings?
Message Edited by dbrisendine on 10-15-2009 09:15 PM
This was an upgrade install from NIS 2009. I did not have a scan scheduled in my previous version. In any event I've gone to Scheduled Tasks in Control Panel and the only task that appears is the one for NIS scan "At Startup".
Early Load was set for "Off". I reset it for "ON" and rebooted. Still no success. Subsequently I reset all settings to "Default" (Early load = OFF) and have rebooted.
My Ghost backup does not appear in the Scheduled Tasks app in control Panel, yet it continues to execute daily at the appointed time in the evening while the computer is on..
Thank you the information. I believe that GHOST uses its own tasking instead of Window's Task Manager to run its schedules. Still checking on this problem.
After you booted up and every thing loaded up, did you wait for your computer to become idle? I know this isn't supposed to be an idle system scan since you have scheduled it, but in the choices of scans that you had in your earlier post listed, at the end it said when idle. Perhaps that scheduled scan runs when your computer is idle after bootup. Also perhaps there might be a difference as far as Norton's goes to rebooting your computer and actually shutting down your computer and then restarting it rather than just rebooting. I don't have my 2010 product yet, but still am trying to help here.
In response to your observations I did the following: In Miscellaneous settings I have set automatic task delays to 5 minutes to ensure that I had an Idle machine. I set the Idle TIme Setting to Off. I cold booted (not restart) I waited 10 minutes. The scan did not start.
Your system does not stop at the "Start Up" point and goes through logon to the desktop (had to read carefully over the thread to catch this). The scan would start after the system loads / starts and wants to run then but before you logon. Your system has no stopping point there but goes staright to the desktop (automatic logon). To Norton, your system has no Logon point (done automatically so the flag is not caught by Norton) and possibly the same on the Start Up of the system (since there is no "pause" in the process of starting to wait for a user to logon). Can you change the logon process to ask for a user and password then test if the scan starts then?
Message Edited by dbrisendine on 10-16-2009 03:42 PM
Our other computer stops at the log on screen so I reconfigured NIS to run at Log On. It started up. I wouldn't run at Startup. So now all I need to figure out is how to get a log on screen on to my computer, a feature that was disabled at my request when I purchased the computer from the assembler. Thanks for your help on this one. Mystery solved. (PS Sorry for the delay i answering, I've been dealing with some parallel issues with Norton Ghost configuration.