second computer activation not working

Norton Internet Securtiy. I cannot tell which version because the interface shows no obvious way to tell. But the interface looks the same as on my other computer.

 

Anyway, I just bought a new computer with NIS on it. From within NIS on my new computer I loggd into my account. But it is not recognizing that I have a multi-licence to cover this. 

 

How do I make this work.