Several times a day I get a pop up notification that says I have lost my internet connection. However, the router is fine, my work laptop is fine and the wifi symbol is strong on my home laptop. I have found that if I turn off my Norton secure VPN, bring up a web browser and then turn VPN back on, it will work for a few hours. Why am I constantly "losing" my internet when behind my VPN? Any help is greatly appreciated.
SharonL:But the pop up error is from Norton saying I lost internet connection and to refresh. The internet will not refresh until I turn VPN off, bring up a new browser page and then turn VPN on again.
What's Error ID ?
Windows
Connect to the "Auto-select" region ›
Uninstall and reinstall WAN Miniport drivers ›
Reset network adapter and TCP/IP stack ›
[...]
[...]Need more help?
Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476
Fix internet connectivity problems after installing Norton device Security
https://support.norton.com/sp/en/us/home/current/solutions/v65845544
Have you tried using Google Public DNS (see #4)
fwiw ~ have you tried: #4, 5, 6 & 7
https://windowsreport.com/norton-vpn-stopped-working/
Note: windowsreport.com has ads
Note: windows report article is for stand-alone Norton Secure VPN.
#4, 5, 6 & 7 also applies to Norton 360 Secure VPN
SharonL:
Another link was stating to set my IP address to static... if I do that, doesn't that defeat the purpose of being behind a secure VPN and then others can't "find me" so to speak.
Can IP address be traced through VPN? Can you be tracked with a VPN?
You can't be tracked using a VPN because it encrypts your data. As a result, your ISP or bad actors can't get any information out of your traffic. They only see the VPN server's IP address, while your real IP and online activities stay hidden.
(source Google)
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Thanks but alot of what you supplied above is beyond my brain power LOL I will try to decipher and see what I can figure out. But the pop up error is from Norton saying I lost internet connection and to refresh. The internet will not refresh until I turn VPN off, bring up a new browser page and then turn VPN on again. Another link was stating to set my IP address to static... if I do that, doesn't that defeat the purpose of being behind a secure VPN and then others can't "find me" so to speak. Thanks for the info :)
fwiw ~ VPN Within Norton 360 Keeps Disconnecting
https://community.norton.com/en/forums/vpn-within-norton-360-keeps-disconnecting
Curious, do you receive any Norton Error: or Message: ?
fwiw ~ I imagine you've tried:
Windows
Connect to the "Auto-select" region ›
Uninstall and reinstall WAN Miniport drivers ›
Reset network adapter and TCP/IP stack ›
[...]
[...]Need more help?
Error: (9012, 13801) "An error is preventing the VPN from connecting. Reference error ID 13801"
Error: (9012, 87) "An error is preventing the VPN from connecting. Reference error ID 87"
Error: (9012, 809) "An error is preventing the VPN from connecting. Reference error ID 809"
https://support.norton.com/sp/en/us/home/current/solutions/v135213476
fwiw ~ I imagine you've tried: 4, 5, 6 & 7
https://windowsreport.com/norton-vpn-stopped-working/(link is external)
Note: windowsreport.com has ads
Note: windows report article is for stand-alone Norton Secure VPN.
4, 5, 6 & 7 also applies to Norton 360 Secure VPN
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- Norton product or service name and version
- Operating system - version / build
- Norton error message / error code / screen shot (mask personal info)
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