Secure VPN does not activate

When I press the activate button of secure VPN, it starts to load and then it returns to the disabled state shortly after, as if I had not clicked on it. I followed the guides of the Norton site on the subject and nothing worked (I make a connection sharing with my smartphhone).
So I would like to know if someone will see a solution.
Thanks.

there are somthing if you try to use the vpn it dont work like torrents files and there are possible also other thing it dont work to that can bee you problem

Actually, it does not activate even if no other application is running…

tryet to reinstall the vpn ore repiar it

The VPN is installed with my Norton 360 App, so I need to reinstalled Norton 360 completely, I will do this.

hope that fix you problem

Unfortunately, it didn’t work… I have a message error saying that the VPN cannot connect currently (I already had it before reinstalling).

I already follow the Norton guide linked with the error message before reinstalling but It didn’t work and I can’t do the “Network router” part because I’m just doing a connection sharing with my phone.

the error message say this : To fix error (9012,809), make sure you allow access to IPsec traffic or UDP traffic on Ports 4500 and 500 in Norton firewall or your router firewall.

I called the Norton support and a technician will try to help me tomorow

good the problem is fix whit help from norton