For about a week our Secure VPN hasn't been working on our laptop (Windows 10). I uninstalled and reinstalled Norton, and still get the same issue.
I rebooted the laptop, still doesn't connect to VPN successfully.
I attempted different VPN regions, still can't connect.
How can I fix it? Could there be a virus preventing it from connecting, even with Norton downloaded on our device and being used for over a year with no problems?
I was traveling for a few days so I'm catching up on messages.
Once I removed them, I was able to reconnect successfully to the VPN. When I went back later to Device Manager > Network Adapters, the three WAN Miniport drivers were indeed added back without me doing anything else.
Thank you. I started following the second option by removing the drivers
WAN Miniport drivers (IKEv2)
WAN Miniport drivers (IP)
WAN Miniport drivers (IPv6)
but under Network Adapter, when I scanned for Software Changes, I didn't notice anything new came up or any on screen instructions. Guess I created another issue.