I've been using the Norton secure VPN on 2 devices( one PC and one ios) for a while now, recently the VPN on my window pc is somehow not working, every time when I try to connect it just stuck on " connecting" forever, but the one on my iphone still works fine. I've tried everything i can to fix it: reinstalling, restarting my Pc, and login over and over again. I have checked my symantec tap driver and it is enabled, I'm really frustrated right now since I need the VPN to do work on my PC, and now I'm stuck. PLz help! :(
Check into, and ad your logs in this thread. https://community.norton.com/en/comment/8318041#comment-8318041
Norton has been working with individual users to help diagnose the many problems they have been having since the latest update to Norton 360.
Been dealing with this since the last update. Tried everyone's fixes and nothing worked. Then found this on the Norton site.
"This problem can occur if the IPSec port is blocked for network communication on your computer."
Went into my router settings and enabled IPSec passthrough. No more issues, VPN works. I'm not sure why it's worked for months with the passthrough disabled, but since the last update it appears that the passthrough must be enabled. Hope this helps.