Security History inaccessible & no green checkmarks

Issue abstract: 2024 New version of 360, and no Security History & no checkmarks

Detailed description: Since the 1st day the new version was installed, the history will not load, and I even let it run for hours - still nothing – The exe running this “app” is a never ending loop. Also, as of today, I no longer have the green checkmarks in a fully updated Firefox browser version 132.0 (64-bit).

Product & version number: Norton 360, program version is 24.10.9535 (build 24.10.9535.880); and the UI version is 1.0.76

OS details: A clean install of a Windows 10 Pro, then updated to Windows 11 Pro (It was a new machine I had never used, and took it out of the box and fired it up a few months ago - all updated.)

What is the error message you are seeing? NO ERROR MESSAGES

If you have any supporting screenshots, please add them: none to offer, doesn’t seem to apply to the problems.

Does Norton LiveUpdate run?
Does Norton Quick Scan run?
and you’ve run Norton LiveUpdate + Restart (not Shut down) machine?
and you tried Reset to Default & Repair Norton & v24 Norton Remover?

Reset to Default | Repair Norton

Windows Uninstall

Norton 360 v24 Remover https://www.norton.com/nortonremover

Note: Norton 360 v24 Remover does not work for v22