Seeking Help--Norton 360 won't open

Norton Security | Norton Internet Security
1

I am unable to open Norton 360 from the desktop icon, the system tray or from Start.  I can run LiveUpdate and "Check for New Version".  The product seems to be running.  I just can't open it.  

 

I have successfully installed Norton 360 several times.  Each time it works fine until I shut down the computer and bring it back up.  When I try to open Norton 360, it appears that nothing happens, but eventually an error message pops up (Error 8504, 100).

 

I have uninstalled and reinstalled four times (using slight variations) with the same results. I have followed the steps recommended by others on this site including a scan for malware.  I have unistalled from my control panel before using Norton Removal Tool.  I have the latest version of Norton 360 and the latest updates.  

 

Why does shutting down the computer and bringing it back up cause Norton 360 to malfunction?

 

I would appreciate any help.

 

 

2

Thanks for your help.

3

Hi First_Cori_13,

 

1.Check whether you have any other security products like Webroot antivirus, or Spysweeper, or AVG, or McAfee. if yes, remove them.

 

2.Clear the temp files.

 

3.Restart the computer

 

Thanks,

 

Sheen

4

I discovered that it works fine when I restart the computer but always malfunctions when I shut down.

5
First_Cori_13 wrote:

I discovered that it works fine when I restart the computer but always malfunctions when I shut down.

Please consider my recommendation

6

I am unable to open Norton 360 from the desktop icon, the system tray or from Start.  I can run LiveUpdate and "Check for New Version".  The product seems to be running.  I just can't open it.  

 

I have successfully installed Norton 360 several times.  Each time it works fine until I shut down the computer and bring it back up.  When I try to open Norton 360, it appears that nothing happens, but eventually an error message pops up (Error 8504, 100).

 

I have uninstalled and reinstalled four times (using slight variations) with the same results. I have followed the steps recommended by others on this site including a scan for malware.  I have unistalled from my control panel before using Norton Removal Tool.  I have the latest version of Norton 360 and the latest updates.  

 

Why does shutting down the computer and bringing it back up cause Norton 360 to malfunction?

 

I would appreciate any help.