Hello @user13387
Are you reporting official Norton support refused to help?
What happens when you try to sign in to your Norton account.
Sign in to your Norton account
Recovering your Norton account
=============================================
Verify that an email you receive from Norton is legitimate
Report a fraudulent use of your credit or debit card
Norton Community does not have access to your Norton account, subscription nor payment profile.
============================================
If you’re a victim of fraud, stop contact with the scammer, collect information about the incident, and report it to relevant authorities and financial institutions immediately. Contact your bank, credit card issuer, or payment service to freeze accounts or reverse charges. File a report with the Federal Trade Commission (FTC) at ReportFraud.ftc.gov and the FBI’s Internet Crime Complaint Center (IC3) at IC3.gov. If personal information was compromised, file an identity theft report at IdentityTheft.gov and place a fraud alert on your credit reports.
Stop All Contact and Payment
- Do not send any more money or provide additional personal or financial information to the scammer.
- Beware of recovery scams that claim they can get your money back, as they are often imposters trying to steal more.
Gather Information and Document Everything
- Create a timeline of events and gather all relevant documents, such as emails, chat logs, screenshots, account statements, or payment receipts.
- Keep a log of all conversations with authorities and financial institutions, noting dates, names, and any expenses incurred.
Contact Financial Institutions
- Immediately contact your bank, credit card company, or any other financial service provider.
- Report the fraud and ask them to close compromised accounts or issue new ones.
Report the Fraud
Federal Trade Commission (FTC):
File a report at ReportFraud.ftc.gov to help prevent others from becoming victims.
Federal Bureau of Investigation (FBI):
Report the fraud to the FBI’s Internet Crime Complaint Center (IC3) at IC3.gov.
Local Law Enforcement:
File a police report with your local police department, especially if required by your bank or if you have information that could lead to an arrest.
Protect Your Identity and Credit
- Identity Theft: If your identity or Social Security number was compromised, visit IdentityTheft.gov to get a personalized recovery plan.
- Credit Bureaus: Place a fraud alert or security freeze on your credit reports.
- IRS: If your Social Security number was used for tax fraud, report it to the IRS and get an Identity Protection PIN (IP PIN) at IdentityTheft.gov.