services.exe not removed by Norton Power Eraser

Today I discovered NIS 2012 would not start.  I ran Norton Power Eraser which found Services.exe but could not remove it. 

 

I can not run or start NIS.  I get C:\Program Files (x86)\norton internet security\engine64\19.7.0.9\uistub.exe   unspecified error.

 

After reading the boards it looks like I may have the trojan.patchep!sys and any help would be very much appreciated.

 

I also get a message about 3 minutes after trying to run NIS:

 

Norton Autofix  Norton Internet Security has encountered an error.  Error:  8504, 104   LiveUpdate   Failed.

 

I followed the link and ran Norton Power Eraser and found that services.exe as "bad" and unable to fix.

 

I'm running Window 7 professional 64

 

I have a flash drive