I would like to set up e-mail protection with AntiTrack. Nothing happens when I click on the ‘Set up email protection’ link. Does anyone have a solution?
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Hello @660160624b8fb
Please post your progress
Hello I followed the instructions under “You’re wanting to set up Private Email in Norton AntiTrack here“ as this is my current issue. However, step 4 does not occur for me.
I used the extension to open my dashboard
My mask email is already created
But where is “On the Protect and Control your Email Privacy screen, click Get Started.“
This is where I am stuck.
If Private Email is already set up, you will see the Go To Dashboard option.
Your Private Email is already set up…so, you won’t see Protect and Control your Email Privacy screen, click Get Started
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Set up Private Email in Norton AntiTrack here
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Caveat: I do not run Norton AntiTrack
I’ll come back to update the post after I ask customer support to fix this issue, as my screenshot above shows me what I have, and compared to the instructions, it appears that the application is not behaving as expected.
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@bjm I figured it out. From my perspective, it was a misunderstanding of the tool [end-user error if you will]. So I will post what this tool does, as I won’t be the only one who thinks this:
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Q. Suppose I want send an email and use the mask email as my “From” address. Is that not possible?
A. That’s a great question!
Norton AntiTrack’s Private Email feature is designed to receive emails on your behalf, masking your real email address from websites and services. It forwards these emails to your actual inbox.
However, it’s not a separate email client, and it doesn’t allow you to send emails directly from the masked address as the “From” sender. Its primary function is to protect your privacy by preventing your real email from being exposed when you sign up for things online.
So, to answer your question directly, no, you cannot use the masked email as your “From” address when sending an email. You would still send emails from your regular email account.
Does that make sense?
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So, my mask email was already created and I thought this tool was a separate client. Perhaps you already knew that - but I surely did not. Everything else mentioned in the thread above is accurate - hope this all helps someone else!
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Hello @Symone_IT
Norton Private Email Mask is primarily a forwarding service and cannot be used as the “from” email address when sending new emails. Its core function is to protect your real email by creating aliases for receiving mail.
Here is how it works:
- Receiving Emails: When you sign up for a service using a Norton email mask, any emails sent to that mask are automatically forwarded to your actual, private inbox. The sender only sees the mask, protecting your real address.
- Sending/Replying: Norton Private Email is not a full email client or service that allows you to initiate new messages using the masked address as the “from” address. If you reply to a forwarded email, the recipient may find out your main account’s email address if you accidentally reply as your main account.
Some other, similar, services (like the paid tiers of SimpleLogin or Addy.io) offer the ability to reply from an alias, but the Norton feature is focused specifically on email forwarding for privacy when signing up for services.
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Norton Private Email’s forwarding works by acting as an intermediary service that redirects messages sent to a unique, masked email address to your real inbox, all while stripping out potential privacy trackers.
Step-by-Step Forwarding Process
- Mask Creation: You use the Norton AntiTrack dashboard to create a unique “email mask” (an alias). This generic, non-identifiable address is what you provide to websites, companies, or services instead of your actual email address.
- Email Sent to Mask: When a company or individual sends an email to your masked address (e.g.,
randomstring@norton.com), Norton’s mail servers receive it. - Tracker Removal: Before the email reaches you, Norton Private Email automatically scans the message and removes hidden trackers and URL tracking parameters that companies use to monitor your online behavior, location, and email opening activity.
- Redirection to Your Inbox: The now-scrubbed email is immediately and automatically forwarded to your specified, real personal email account (e.g., Gmail, Outlook, etc.). The process is nearly instantaneous, so you receive messages as usual.
- Privacy Maintained: The original sender only ever interacts with the masked address; they never see your real, private email address.
The key aspect is that it is a one-way forwarding service for receiving emails, not a full email client. You cannot use the mask as the “from” address to initiate new, outbound emails.
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Norton Private Email is designed as a one-way forwarding service to protect your privacy when signing up for newsletters or online accounts. Its primary function is to:
- Receive emails sent to the mask.
- Forward those emails to your real inbox.
- Remove hidden trackers in the process.
If you click “Reply” on an email that was forwarded to you via a Norton mask, the recipient will see your actual, personal email address in the “from” field, thus exposing your identity.
For services that offer the ability to reply from an alias, you typically need to use a dedicated email masking service (like the paid tiers of SimpleLogin or Addy.io) which supports this functionality, as it requires a different kind of mail infrastructure than the simple forwarding system used by Norton.
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Features of Private Email here
How to send an anonymous email here
Your email address is worth more than you think here