Several security items now grayed out - unresponsive

Using a portion of Norton Internet Security 2011 ("portion" because only about 70% of the program  actually works)

 

Under computer Settings > Boot Time Protection = grayed out - unresponsive

 

Real Time Protection items grayed out an unresponsive:

    • Auto-Protect
    • Caching
    • Removable Media Scan

On the Main screen, the "Antivirus" button is dimmed out - unresponsive.

 

Also, when trying to get a majority of the program to work, in Security History -Advanced Details, it shows "Adware Unresolved = 1". But, I can't find anywhere what that "security risk" is. It doesn't tell me anywhere, what the program name is, let alone where it is. While I'm normally a trusting person, Norton has taught me that I can't trust most software - especially Norton.

 

I tried to ask 'support', and avoided the fraudulent "Nathan" ruse and managed to play the "try and type a question here" game for email 'support' but it wouldn't let me post - so here I am. Not knowqing if Norton is working, sleeping, or off it's rocker.

 

i

p.s. I should point out perhaps, that Norton imagines it found a adware (see above) and did nothing. When I clicked Ignore, then Close, it took Norton over 5 minutes to ignore and close.