I’ve been using Norton Password Manager for several years without issues.
For the past several months, unlocking the vault via the Chrome extension on macOS consistently takes 2–4 minutes on all three of my Mac computers.
The delay happens regardless of the authentication method (passwordless approval or vault password). Once authentication completes, everything works normally.
Because this affects multiple machines and multiple authentication methods, it strongly appears to be a server-side latency or backend bottleneck, not a local device issue.
Has Norton identified any recent backend changes, regional server issues, or known performance problems with Password Manager authentication on macOS/Chrome? This behavior makes daily use extremely frustrating.
I have been using this extension long time (close to 7 years). Yes I am facing the same issue as mentioned above - It takes ~ 3 minutes to complete the authentication.
Devs: Please take this issue in high-priority and give us a fix.
Just to confirm that this IS a legitimate, issue I too see this on both Edge and Opera GX browsers. Its not hit and miss its every time I use the extension over the past month. Removal and reinstalling the extension, clearing browser caches/cookies, clearing DNS, signing out and back in does not change anything. Currently I am seeing delay times of up to 1 1/2 minutes for the vault to unlock.
Hello, I reported this latency issue years ago, and the problem persists, but the Norton development team doesn’t care. They still think it’s a user error. Of course, when the product is cheap, they don’t care about customer experience.
Thanks for confirming. NPM has had this issue off and on over the past several years, conversely, nothing like the vault password validation delay times I am seeing. My side PWM used with the Edge browser does NOT have this delay, Opera GX DOES. A clean removal and reinstallation of Opera GX has not corrected this issue either. Inherently, Norton has always NOT seen Opera as my default browser, it always detects Edge. As we all are aware, Edge cannot be removed 100% from W10 nor W11.
Testing further I have also gone so far as, removal of Norton and a clean restart reverting the system back to Windows Defender thinking, something Norton is causing the issue. That is NOT the case, nothing changed.
FWIW, I am not a FireFox user so cannot make any suggestions regarding that browser either. Do other browsers exhibit the same issue on your side, have you also tested for results being different? If so please share those results.
norton ved godt fejlen er der og de kikker på den allerede så der skulle komme en løsning snart bare så i ved det jeg hade fejlen i går og smed den ind til dem så teknikerne kikker på den nu så ta det rolig
@Ahmed_Ensar@Sanjay_Pradeep@Sergey_Okinchuk The current version for Password Manager is Version 8.2.5.1175. Can you all verify this is the version you have and installed please? The latency issue has been resolved for a few days now my side on both Windows 10 and 11. Thanks in advance.
Hello, as I mentioned in my last message, I was using version 8.2.5.1175. Currently, I have Firefox 149.0.2 (64-bit) NPM 8.2.5.1175 installed on Windows 11, and I just tested it again; the problem persists.
de fixede ikke fejlen den er der endnu men de ved fejlen er der tro mig den er meldt men husk
som de har det med norton 360 og norton utilites lige nu så skal du nok ikke regne med at de fixer den asp men det vil jeg da anbefale dem at gøre asp
Even though I knew it wouldn’t work, I downloaded and tried Opera, and the problem persists. It’s not a matter of Gecko or Chromium; the NPM browser application has a chronic problem.
Yes, I tried it with Windows 11 25H2 26200.8246 and Firefox 150.0 (64-bit), and the result was the same. I’m fed up with these ridiculous suggestions. I wonder when NPM itself will admit it’s broken and when you’ll release an update to fix the problem. It seems like you’re going to solve this in five years, like governments making medium-term plans.