Severe authentication latency in Norton Password Manager

Norton Password Manager
1

I’ve been using Norton Password Manager for several years without issues.

For the past several months, unlocking the vault via the Chrome extension on macOS consistently takes 2–4 minutes on all three of my Mac computers.

The delay happens regardless of the authentication method (passwordless approval or vault password). Once authentication completes, everything works normally.

Because this affects multiple machines and multiple authentication methods, it strongly appears to be a server-side latency or backend bottleneck, not a local device issue.

Has Norton identified any recent backend changes, regional server issues, or known performance problems with Password Manager authentication on macOS/Chrome? This behavior makes daily use extremely frustrating.

1 Like
2

+1

I have been using this extension long time (close to 7 years). Yes I am facing the same issue as mentioned above - It takes ~ 3 minutes to complete the authentication.

Devs: Please take this issue in high-priority and give us a fix.

3

Just to confirm that this IS a legitimate, issue I too see this on both Edge and Opera GX browsers. Its not hit and miss its every time I use the extension over the past month. Removal and reinstalling the extension, clearing browser caches/cookies, clearing DNS, signing out and back in does not change anything. Currently I am seeing delay times of up to 1 1/2 minutes for the vault to unlock.

SA