Hi everyone, I hope you can help. I recently installed norton 360 premium from a product card as my previous norton (deluxe) had expired. However, when trying to share the antivirus with other devices, it keeps asking for sign in information. On my previous subscription, I simply shared the link and it was able to be downloaded to cell phone/laptops without signing in or my sharing my sign in information. This time, the app will not go further without sign in information particularly on iphone/android phone. I would rather not have to do this on devices that are not mine. Is there any way around this? I have no idea why it is doing this, this time round. Thank you for your time
Thank you so much peterweb, really appreciate it. It is reassuring to hear I am not the only one. Thank you so much again!
I'm not sure when this changed, but when installing on mobile devices, phones and tablets, Norton now requires the device user to sign into the Norton Account. If you have access to these devices, there is no issue. Laptops should still work the way it used to.
I ran into this on my last renewal and for family members that do not live with me, what I ended up doing was temporarily changing my Norton Account password and gave that to the family member. After they got Norton activated, I changed the password again.