I am running Vista, Firefox 3.5.3, and NIS 2010.
After installation of NIS 2010, the site safety icon does not appear in any search engine except ASK.com/Norton Safe Search. Norton toolbar is active with safe search enabled. Norton IPS 2.0 is also installed.
I have the same problem using IE8.
Site safety is working fine on 2 other computers running Windows XP.
Is anyone else experiencing this problem and/or have a suggested solution?
Thanks
Phil_D.
Thanks for your quick response. Unfortunately all my Norton web surfing settings are "on." I turned them off thinking this might reset program and then turned on safe web and enhanced web search -- still no icon in search engine results.
PS: Norton toolbar site safety icon is present and active.
Any other suggestions would be appreciated.
sibbaldus,
A quick question. Do you have Skype FF extension installed on your FF?
If yes there is a known compatibility issue with Skype extention and safeweb on FF browser, which may be the reason. And disabling the Skype extention should solve this.
Thalir,
Thanks for the alert. However, I do not have any Skype extension installed. Problem with site safety icon occurs in both Firefox and IE8.
Hi sibbaldus,
I have sent you a PM. Can you please check your inbox?
Regards,
Mahesh
Hi sibbaldus,
Other possibilities: Are you using the NoScript Firefox extension? If so, you need to allow scripting for Google or whatever search engine you are using in order to see the search results page markup. Similarly, if your security settings in IE8 are set high enough to block active scripting you will need to add your search engine to the Trusted Sites Zone.
SendOfJive,
Thanks. I do use NoScript but I disabled it, closed Firefox, and restarted it, and the problem with site safety icon continues. Active scripting is enabled in IE8.
Mahesh, a Symantec employee, contacted me, and I sent him some info he requested-- especially the fact that attempts to ping "ratings-wrs.symantec.com" are failing. I hope to hear from him tomorrow.
Hi sibbaldus,
The reason you are not seeing the search engine annotations is because you are not able to access the wrs server which serves the ratings.
We checked to see if we have any problem on the server side and we could not find any problem with it. So most likely it is a problem at your end. Can you verify you don't have any network issues?
Regards,
Mahesh
Thank you. The problem is pretty clear. However, I do not have any network problems that I am aware of. Two other computers (Windows XP) using the same router, modem, and ISP have no difficulties with site safety and NIS 2010..
As I mentioned, Norton Download Manager "hung" when I downloaded NIS 2010 and I had to close the program using Task Manager. I then ran Download Manager again and the NIS installation screen immediately came up and the program installed, seemingly without problems. I don't seem to have any other problems with NIS. Do you think I should uninstall and try again or is there some network/firewall "tweak" I could try first? (PS: Windows firewall is off).
Yes, you can try uninstalling and re-installing the product.
Regards,
Mahesh
Hi Sibbaldus,
I have sent you an e-mail. Can you please reply back with your response?
Regards
Mahesh
Mahesh,
I responded yesterday but have resent e-mail.
Just in case, here is what I wrote:
mahesh_pisal Mahesh,
If I go directly to ratings-wrs.symantec.com I receive the "404 not found message" back on BOTH of my computers --that is, on the computer (VISTA) that doesn't receive site safety info and on the computer (XP) that does receive site safety info. This particular "test" doesn't seem to differentiate between computers that can and cannot access site safety data in various search engines.
Also, on the VISTA (problem) computer, I can see site safety info (but phishing only) for a specific site that I visit by clicking on the Norton toolbar site safety icon. It's just that this info does not display for multiple sites in any search engine other than Norton/ask.com
Another thing I have noticed. As I previously mentioned, when I use norton/Ask.com as the search engine on the VISTA computer (the one with the site safety problem), I do see the site safety icon/information. However, such information is not available for sponsored sites on ask.com. Mean anything to you?
Again, Thanks for keeping on this issue.
Sibbaldus
404 Not Found (unknown request keyword or document nam
Mahesh,
Uninstalling/reinstalling NIS 2010 fixed the problem.
I am running Vista, Firefox 3.5.3, and NIS 2010.
After installation of NIS 2010, the site safety icon does not appear in any search engine except ASK.com/Norton Safe Search. Norton toolbar is active with safe search enabled. Norton IPS 2.0 is also installed.
I have the same problem using IE8.
Site safety is working fine on 2 other computers running Windows XP.
Is anyone else experiencing this problem and/or have a suggested solution?
Thanks