I've been experiencing slow restart times on a Lenovo T500, taking up to about a minute to go through shutting down screen. After uninstalling NAV 2010 the problem has went away. Anyone know of a possible cause of this as I would like to use Norton if possible.
It sounds like too many drivers loading at startup, or conflicting drivers. Do you have any other security software on the machine, have you got any firewall other than Windows firewall running? There is also a setting in Norton that can delay the startup tasks a bit longer until everything gets loaded up.
Only firewall is windows firewall! Don't really have alot of software on laptop, just did fresh install on new hard drive ( replaced to make sure there was no problem with it). Only difference between it and similar laptop is Intel Turbo memory. Will just continue to use Avast if I can't find out for sure. Agree there is some conflict.
We really can't troubleshoot the issue unless you have it installed unfortunately. Without being able to try different possible solutions, we are just guessing.
If you had Avast on your machine prior to installing Norton without removing it completely, it would also cause problems. In fact, if you did not remove NAV completely using the removal tool, it will cause problems for Avast.
No Norton was the only antivirus installed at the time. I don"t really want to install and just turn around and uninstall when Avast works fine starts, reboot starts within 4 secs. Thanks anyway! Can't figure out why this particular laptop does it when similar one had respectable shut down time and boot up time.
Mack,
According to the Lenovo data sheet for the T500 it comes with McAfee so the question does arise on how you removed that when the trial ran out? McAfee have a special tool to use to remove it -- not just the Windows Uninstall -- that you can download from the McAfee website jusst because most security programs in practice do leave behind elements that can interfere with the computer's operatation if another brand security is installed.
Norton and Kaspersky for example also have such tools so if indeed you do decide to go to Avast it would be prudent to use the Norton Tool.
But I hope you will decide to spend a little more time in seeing if you can resolve the situation with some help from here since you like NAV 2010 and it's OK on another PC (also with VISTA or have you upgraded to Windows 7?)
For your easiness, I've included the links to Kaspersky removal tool McAfee:
- Kaspersky removal tool: http://support.kaspersky.com/faq/?qid=208279463
- McAfee removal tool: http://service.mcafee.com/FAQDocument.aspx?id=TS100507
Please run the removal tool of the previous security product you have, ie if you had mcafee, run the mcafee removal tool.
As I've stated this was a new install so there was no Mc Caffe installed at all. I've ran misconfig and disable all ms services (clean reboot) still had problem so unistalled Norton Antivirus 2010. Used Avast free and got quick reboot time so I've stuck with it since.
Mack909 wrote:As I've stated this was a new install so there was no Mc Caffe installed at all. I've ran misconfig and disable all ms services (clean reboot) still had problem so unistalled Norton Antivirus 2010. Used Avast free and got quick reboot time so I've stuck with it since.
I wasn't sure how you had done the reinstall since if you had used the recovery media you would likely have gotten the McAfee as well.
Thanks Hugh
Reinstall was done with Windows 7 64 bit Pro upgrade media on a new hard drive and some Lenovo software through System Update and of course Windows updates. Must be some conflict between this particular Lenovo T500 laptop and NAV 2010. Tried chat through Symantec's website but its all foreign now and didn't even seem to understand problem. Tried misconfig, disable all ms services (clean reboot) and still had problem. Went to Avast free and it's been working ok ever since.
AMOI How did you handle getting 64 bit support for the Thinkpad features like fingerprint reader, Trackpoint or Touchpad and the Thinkpad utiliilities? I used to handle Thinkpad Support on Compuserve when they had a Forum there and still do Laptop and PCHardware and Windows support there and we often find people coming with problems especially in the early days of Windows 7
From http://www-307.ibm.com/pc/support/site.wss/MIGR-70443.html there is plenty of 64 bit support -- did the T500 come with VISTA 64 bit or something else?
Good stuff here too on going to Windows 7:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=WIN7-HOME
I know -- the problem goes away when you remove NAV .... but believe me that can be caused by something in Windows and or a third party application. I was one who lived through that with Norton 360 here when it went from V1 to V2 and the context menu crashed Explorer or other file managers. I won't bore you with the details but it was caused by not-updated programming in the third party application when coupled by Norton being in step with a change Microsoft had made! You had to have both present so removing N360 stopped the crash.
Yes it came with Vista 64 bit and all drivers for Windows 7 come thru Lenovo System Update program as well as the upgrade media actually oem version of Windows 7 64bit Pro. Have all the same programs on a similar laptop and it works fine but agree that it can be some other cause than NAV but without it my reboot times are good. Windows 7 64bit has a lot better compatibility and is more common now than earlier versions of Windows 64bit accepts X86 programs as well as 64 bit. I know it's a strange problem but was just hoping someone else might have had similar problem as the foreign support is very bad in my opinion. After this I'll just let it die and use Avast as I've tried everything within my ability to solve it
Thanks to all for trying!!
Thanks for all the details -- it all helps to fill in my backgrounddata set .....