I see a number of other complaints about slow browsing. My son recently started to complain about this in his login, which is monitored. On the same computer, my login which has no monitoring is fine.
We have a core i7 desktop, 16gig of memory, windows 7 64 bit
We are using Norton Internet Security 2012. I did an update to the latest, no change.
Disabling NSM (version 2.3.0.22) returned browsing speed to normal. Of course, not a long term option.
I saw some comments about Adobe Acrobat Reader 10.1.3 possibly being part of the issue. I have uninstalled it, and installed the Foxit PDF reader instead, but I am not sure that helped much.
Browsing was slow beginning sometime before the summer, according to my son. I do not know which version of NSM was running then. Is there some way to install an earlier version?
I have tried all of the following, and seen no difference in browsing speed:
install latest Norton Internet Security
Uninstall Adobe Acrobat Reader (based on one post I read)
Disable NIS's web filter
Disable the NSM IE plugin
Try browsing with Chrome
Loading a new web page can take more than 10 seconds with NSM enabled, but with it disabled it takes less than 2,
Thanks for the update. Does your son experience the slow browsing on every webpage that he visits, or it just happens to the first page he visits when he starts to use the PC? Can you or he reproduce it consistently?
I see a number of other complaints about slow browsing. My son recently started to complain about this in his login, which is monitored. On the same computer, my login which has no monitoring is fine.
We have a core i7 desktop, 16gig of memory, windows 7 64 bit
We are using Norton Internet Security 2012. I did an update to the latest, no change.
Disabling NSM (version 2.3.0.22) returned browsing speed to normal. Of course, not a long term option.
I saw some comments about Adobe Acrobat Reader 10.1.3 possibly being part of the issue. I have uninstalled it, and installed the Foxit PDF reader instead, but I am not sure that helped much.
Multiple web pages within a site and multiple sites. The slowness is not consistent, however, because occasionally a page loads reasonably fast, possibly due to caching effects.
Have you had any luck reproducing this in your labs?
I suggest they try it on windows 7 64 bit, in a limited account, using ie9 32 and 64 bit. Also, they should set up some blocked/allowed sites for the test user.
Better yet, install it on the PC's they use in their office instead of the ones in the lab!
Ray and Katie: As Katie knows I have been experiencing the slowdown for months and have posted a number of times in this forum about the problem. 2.3.0.26 seems to have solved the problem for the time being,
I installed NOF this week and have experienced much slower internet browsing since then. I want to put this on all of our computers at home for the kids, but I cannot if it makes the internet so slow.
When I disable NOF, internet is immediately fast again. A few times I have had NOF enabled with decent response times on web pages, but mostly it is far to slow. If I go to IE 9, Tools, Manage Add-ons, it shows 4.7s average wait times for the Norton Safety Minder BHO add-on. 4.7s seems generous. At times it's 10-20 seconds, but at times it's fairly fast at less than 3 seconds. Still annoying and much slower than regular internet.
I have seen many posts on this, and I have tried everything I can find:
I am using OpenDNS, but I turned that off and the problem continued with NOF.
All Acrobat PDF add-ons are disabled (let me know if I need to de-install too)
I am only using Norton Security Suite, no other security or anti-virus software has ever been installed on this computer. I don't have any software listed as incompatible from the links provided in the forums.
Windows 7 64-bit
IE 9
All websites seem to be impacted
There are many posts where a Norton member takes the poster off-line to help them, but never a post showing what they did. Symantec - Please help!
First time poster, experiencing similar trouble and getting very frustrated. I was hesitant for years to come over to Norton products, finally trying NIS 2012 and NOF. After a slow start as NOF learned our system and I learned that you simply can’t use the blocker for unrated sites (generates popups/blocks for numerous harmless sites), things were moving along ok for a couple months. Now for 3 days things have slowed to a crawl with every website (using IE9) taking 30-90 seconds to load and often ending with “website is too busy to display the page”. I disable NOF (though I understand that really doesn’t shut it down completely?) and things are pretty normal. Some stats (sorry, typing this on my iPhone as my desktop has become too maddening to use): Windows7 home premium updated automatically per usual Fast processor, 8mb good ram Frontier fiber optic cable with verified speedy connection (once I was able to get the dang Speednet page to load and run, my down was 19 and up was 6, that is pretty fast) IE9 with as few add ons as I can manage - adobe add ons are off, no extra toolbars (I will try to update this post tonite with more details on this) NIS 2012 updating automatically No other competing IS software
No I don’t use Chrome or Firefox or whatever but why would this issue force me to change? I did absolutely nothing to the computer. I will check tonite to see if there was a Windows security update etc the last 2-3 days and add that information if needed. Norton seems to update itself constantly so any number of updates may be a fault. No update to Reader the last few days - running 10.1.4 without the Addon. NOF BHO is on - tried turning it off, no diff. Ran deep AV scan of course, clean. Rebooted of course. Have not reinstalled NOF yet but jeez if an update has thrown things off why not repair that instead of making me waste more time trying to get this to work! Norton, what is going on? You folks do check daily for incompatibilities created by updates to either Norton products or Windows etc, right ? My computer with NOF on is currently unusable.
I have not tried Firefox. I am trying Google Chrome. When IE9 browsing slows down, Google Chrome does too. They appear the same. When I disable NOF, they both go very fast.
I didn't want to install yet another browser, but if there is actually a reason that Firefox would work faster while IE9 and Chrome do not, let me know and I'll try it.
It appears to be a NOF network resolution or website check issue on the public side of my router, not specific to what browser I'm using. Especially since it speeds up for some time, then gets slow for a time, etc.
If you know, please just tell us what is causing NOF to be so slow at times. Based on all the posts, it appears to be systemic, not browser/customer specific. But I'll try Firefox if that actually has shown improvement.
Just some numbers to add to my post/complaint. I am currently using:
NOF 2.3.0.26
NIS 2012 19.8.0.14
Windows 7 Home Premium w/ SP1
Add-ons have not recently changed - Shockwave, Silverlight, XML DOM document, Live ID sign-in, Norton (not the toolbar though)
Of interest, a Windows Update was made to my machine early in the day that I think I started having my trouble, but based on the Microsoft KB article, this seems very unlikely to be related. I offer it just for Norton's info:
Update for Windows 7 (KB2732059) installed 9/26/2012 3:00 AM
PLEASE get this sorted out ASAP. My browser is unusable with NOF turned on at this time.
LOL this thread needs to be merged with the other thread as this issue is being looked at.
KatieQ: Prior to disabling NOF down near clock I actually have tried: Internet Explorer 9; Mozilla Firefox 15.01; Chrome 22.01.
Each provided with slow response times, ROFL its sad really cause I actually called my Internet Provider and they said all was normal. I then used a Laptop (without Safety Minder installed) and got fast browsing experience. It really got me thinking "what is wrong with my desktop". My internet cache is cleaned out, browsing history, I tried running IE with no add ons and each still was slow, I even defragged my computer which was only 7% fragmented and still was slow, until tonight when I decided to disable the application down near clock....my browsing experience is greatly improved. Please see my other thread too.