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Issue abstract: Computer is slow since installing Norton
Detailed description: I have ran all available tests on an HP laptop through HP for processor, RAM, etc speeds and all come back passing. Ever since downloading Norton on this laptop it has been running slower and makes things take longer to load. I am trying to rule things out and would like to try to pause norton for a week or so to see if it is Norton slowing the computer down. How do I do this? If I canāt āpauseā can I delete and remove and then reinstall a week or so later with the same product key if I am using the same laptop and same account information?
Product & version number: Norton 360 Standard, IDK version number
OS details: Windows 11 Home, 22631.4169
What is the error message you are seeing? No error message
If you have any supporting screenshots, please add them: none
Hello @crjordan2006
and youāve run Norton LiveUpdate a few times and restarted (not Shut down) machine a few times and youāve run one full scan?.. with same slowness?
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āpauseā is not an option
temporary disable protection features is an optionā¦but, wonāt be conclusive
best to remove Norton - run Windows Security (other) for a whileā¦as test
Norton 360 Standard v22 or v24?
Norton 360 Standard [here]
Protection for 3 PCs (Intel and ARM chips), Macs, tablets, or smartphones.
You may install ā uninstall ā reinstall on the same machine ā as needed.
The same seat is used when installing ā reinstalling on the same device.
Norton 360 v22 ā Remove Only
Uninstall your Norton device security product on Windows [here ]
I am having the same issue with Norton 360 Premium.
On the previous version of Norton 360 my PC took around 10 seconds to become usable. After installing Norton 360 Premium when my previous version expired, the time to become usable went up to 41 seconds, and as the days went on it got increasingly worse, rising to almost 90 seconds! This is on Windows 11.
I decided a clean install wouldnāt be a bad idea so I reinstalled Windows 11 without keeping any of my apps. Then installed apps one-by-one and checked startup time. Everything was OK (around 7 seconds to a usable system) until I installed Norton, then it took around 42 seconds. Even then apps were taking a while to open.
Something is not right and hopefully a fix will come soon. In the meantime I have removed Norton and will rely on Windows Defender for a while.
OK, after speaking to Norton Support and he took over my machine and installed Norton again. This time he installed version 22.23.10.10 (the one I downloaded was 22.24 AFAIK).
The first time it rebooted it was still slow. Then we had a power cut (wouldnāt you know it). Now Iāve rebooted it seems to be back to normal.
Time will tell.
Didnāt take a note of the version I originally downloaded (from Norton) but the icon in the task bar is different on this version. I think that first attempt was V24.10.805.1 (I still have the download).
Norton support simply installed V22 and did some ātune-upā, which I had already tried. The tried to sell me Norton Utilities to 'improve my startup times.
So with Version V22 working fine my PC was sprinting along, then last night I got the latest V24 auto update and guess what, my PC is labouring again!!!
Norton MUST know about the problem, otherwise why did Support install V22 on my machine?
Been a customer of Norton for many years but now considering other options.
FIX THIS PROBLEM NORTON, donāt just keep rolling out a faulty version.
Iāve got 185 days left on my sub and I think Iām done. A local business hand built a PC for me and persuaded me to have Norton. Wish Iād never listened. Your product was crap when I tried it 20 years ago and itās just as bad now.
It keeps pushing my disc to 100% and, try as I might to ātrainā it (adding exemptions, switching just about everything off), itās just sooooooooo slow. Everything is locking up several times a day (Win 11).