I have used norton safe scan for a while but today genie gas been installed in the background, so that when i click on the safe search icon , i get about genie, running a smart scan etc but no chance to type anything in to conduct a search. Help please.
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Hello @Calypso1
Norton Smart Scan disappeared?
are you iOS or Android
and “genie has been installed” is →
NEW! Genie Scam Protection here
Lets ask @peterweb
Android tablet and gas was a typo for has
Also, norton 360 is the product
What device and Android version are you using?
The Smart Scan option is still in my 360 Android version 5.109.3. If it is not showing in your installed 360 home screen, try restarting your device. After an app update, you sometimes need a restart to clean out the app’s cache and complete the new installation.
Hi,
Resolved this
By installing via Google Chrome webstore
Thanks for posting back.
Out of curiosity, had you tried restarting the device before reinstalling?
I can confirm that I did restart my device but this didn’t make a difference but as i said subsequently able to get safe search via Google Chrome webstore