I use an external USB drive for data. Every time is activates this triggers a SMART SCAN request. Its very annoying
JessieLC:
But what good is Smart Scan if its cant scan my USB drive where all data is?
Yeah, what good is Smart Scan with ext drive.
USB Drive Scan calls Norton QuickScan.
as test:
USB Drive Scan - On => ext drive plug in = QuickScan.
USB Drive Scan - Ask Me => Would you like to scan this USB drive for threats. Yes = QuickScan
I do not see Smart Scan. Maybe, because my Auto Smart Scan is Off.
What's your Auto Smart Scan On/Off?
I've no need for Auto Smart Scan...On.
I've no need for my ext drive plugged in...all the time.
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USB Drive Scan > Export Results
for example:
Scan Statistics:
Scan Start:
Local: 7/14/2024 11:32 AM
UTC: 7/14/2024 3:32 PM
Scan Time: 5 seconds
Scan Targets: G:
Counts:
Total items scanned: 1,108
- Files & Directories: 1,108
- Registry Entries: 0
- Processes & Startup Items: 0
- Network & Browser Items: 0
- Other: 0
- Trusted Files: 14
- Skipped Files: 979
Total security risks detected: 0
Total items resolved: 0
Total items that require attention: 0
Resolved Threats:
No risks have been resolved
Unresolved Threats:
No unresolved risks
Sorry I have had issues with laptop including having to re-install Win 11. Re-installed Norton 360. Set up as having Smart Scan on Auto with USB Drive set to On. What to do with infected files Ask Me.
Now anytime my USB Drive is used, SMART Scan is triggered to run and Win Explorer opens to show USB drive. its aggravating Norton cant differentiate USB external drives from flash drives, thumb drives, SD cards etc.
Turning USB Drive scan OFF. But what good is Smart Scan if its cant scan my USB drive where all data is? Frustrated!
JessieLC
Please post progress
Thanks
im not for certain this is what you are referring to but i do know that there is a usb scan option
says something along the lines of ( not word for word) scan always, ask me, or never
let me find it here
antivirus setting than scans and risk
third option down is what i was referencing
plug in a usb or something and get the nag ( asking) that would stop that
JessieLC:Is your Smart Scan set on Auto Smart Scan? Auto Protect is on
Have you tried Auto Smart Scan Off or Edit schedule? Trying a schedule to see if this stops triggering.
Not Auto-Protect.
Auto Smart Scan > Off
USB Drive Scan On | Off | Ask Me
Is external drive always plugged in?
yes
What activates external drive?
I keep all data/files on this drive. Its always available for programs and user access on my laptop
Is your Smart Scan set on Auto Smart Scan? Auto Protect is on
Have you tried Auto Smart Scan Off or Edit schedule? Trying a schedule to see if this stops triggering.
JessieLC:
I use an external USB drive for data. Every time is activates this triggers a SMART SCAN request.
Is external drive always plugged in?
What activates external drive?
Is your Smart Scan set on Auto Smart Scan?
Have you tried Auto Smart Scan Off or Edit schedule?
Care to post a Smart Scan request - screen snip.
I'm not recalling a Smart Scan request plugging in my ext drive.
Thanks
USB Drive Scan
Scans and repairs the files inside the USB drive.
When you turn on this feature, your Norton product scans and detects viruses and other security risks in the files in your USB drive and removes the infected files. You can choose how you want your Norton product to handle the infected files.
https://support.norton.com/sp/en/us/solutions/v19117843 06-Sep-2023
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Maybe, you'd prefer USB Scan = Off?
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