I am not happy with Norton Support in resolving issues with the added feature of "Smart Scan" which I have 5 devices protected, and twice after experiencing issues with Smart Scan
1st time) 14 Apr 2021 emerged an issue with Norton360, ran Autofix not correcting issue, suggestion to run NRnR having followed steps running NRnR, reinstalling from Norton Installation Files, did not correct the missing feature of "Smart Scan" called Norton Tech Support, were able to fix after an hour or more.
I also run Norton Eraser before running NRnR.
2nd time) 25 Jul 2021, issue with Auto Protect not enabling, ran Autofix not correcting issue, then suggestion to run NRnR and Reinstall, once again "Smart Scan" did not appear as an option, called Tech Support, 2nd call 2.5 hours of Support access of my PC, could not resolve Smart Scan missing, was escalated to next level, again Support was not able to Fix/Correct Smart Scan option from appearing on Norton Main Screen. Only I have not received a call as of 11 Aug 2021. I have both Case Numbers for reference, if needed.
Although Re-installing Norton360 several times after NRnR...Autofix Reports "We did not find any issues with Norton360" My other 4 devices show "Smart Scan" as an option Main Norton Screen. Norton Premium Utilities has not help to resolve either.
Windows 10 Home, has all current MS Updates, same of Norton360. Still waiting for 3rd Escalated Call