Smart Scan Option Missing

My Smart Scan Option is missing and read other forum post and they did not help.

Location is United States.

Countless live updates and reboots.

Still no option.

How do I enable it?

Support chat was no help.

FWIW ~ my Norton 360 - Classic view

FWIW ~ my Norton 360 - My Norton view

When did Smart Scan go missing?


For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue

if reported issue remains: from Windows Admin user account. 

Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool is used to uninstall and reinstall or remove your Norton device security product on Windows. 

  • To uninstall and reinstall your Norton device security product, click Remove & Reinstall.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881

Please run Norton LiveUpdate until no updates + Restart (not Shut down) machine.  Repeat x3. 
Review Norton Settings to your preference.


and if reported issue remains:  from Windows Admin user account. 

Download and run the Norton Remove and Reinstall tool for Windows
Norton Remove and Reinstall tool is used to uninstall and reinstall or remove your Norton device security product on Windows. 

  • To only remove your Norton device security product, click Advanced Options and then click Remove Only.

https://support.norton.com/sp/en/us/home/current/solutions/v60392881


Please clear out Norton remnants [here] before fresh Norton install. 


from your Norton account
https://my.norton.com/extspa/account/subscriptions

for example:

Install your protection on this device
Your Norton protection is ready for download. Follow the steps provided below to install your protection.

https://support.norton.com/sp/en/us/norton-download-install/current/solutions/v101015852

Download and install your Norton device security
View detailed steps

https://support.norton.com/sp/en/us/norton-download-install/current/solutions/kb20090708112600EN 


Please run Norton LiveUpdate until no updates + Restart (not Shut down) machine.  Repeat x3.
Review Norton Settings to your preference.

Fast start is off.

How do you refresh the Norton Install?

Support won't tell me anything, they just say it is 'escalated'

When did Smart Scan go missing?

Have you refreshed your Norton install?

What did Support Chat try/do?

Please confirm Windows Fast Startup is off. W10 [here] W11 [here]
Please run Norton LiveUpdate and Restart (not Shut down) machine. Repeat. 


For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
  • Norton product or service name and version
  • Operating system - version / build 
  • Norton error message / error code / screen shot
  • Steps to reproduce issue