I ran the remove and reinstall tool and my smart scan disappeared from My Norton screen. I am running Window 10. I ran live update.
I tried restarting the computer. The smart scan is still not available.
Try restarting your computer again. Restart, not shutdown and startup if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1, 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.