Hi,
I use to try the sneak peek in the anti theft section once awhile to see how it functions. Recently i tried on my mobile devices but it could not take any pictures. It keeps telling that it will try once it can reach the device. Previously it worked fine on both my devices. My devices were galaxy s2 and galaxy w, running ics and android. Well then i tried this function on my toshiba tablet AT300 running jelly bean, it made the device hang. The touch screen was not functioning and the camera light was always On. I tried to power on/off few times, it didnt work. Top left corner of the screen there was a small norton logo. After 10 minutes, then it become ok. I log on to anti theft using another device to check on the sneak peek - anti theft, the message was it could not reach the device and that i should try later. Note all the device was online though gps was off. It worked before so it should work. Is there something wrong with sneak peek? Anybody had the same problem?
Hi Andmike,
I'm running the latest version of NMS V3.3.0.931 ( the last update was due to me...or maybe, if you remember the call blocking issue). OK i have 3 devices, samsung galaxy w running android 2.3.6, samsung galaxy S2 running ICS 4.0.4 and Toshiba tablet AT300 running jellybean 4.1.1 . In the samsung devices it says it will take the picture once it can reach the device and if the devices are offline it will take the picture when the devices comes online. I tried few times and the same messages appear, its ok i understand. It might work later, sometimes things do happen. I'm ok about this. I just wanted to know if theres anything.
The main reason i'm posting this is, when i tried it on my toshiba tablet it just made the device hang. How could i uninstall and install NMS if the touch screen itself was not working? I power off/on few times, and each time it will freeze the screen after the start up. The indicator light for the camera was always ON too. Also as as the screen freezes there will be an norton icon on the top corner of screen. So i just power off the device and waited for some time (around 20 minutes) before turning ON the device again. Then it was ok. And the message for the device in the sneak peak was that i try again later. Of course the device was online and i was sitting just by the router. Well what i understand here is, it did reach the device, turn ON the camera but it didnt take the picture and it was keep trying to. And while all these was happenning it freezes my device. Probaly a security feature. So probaly my device was locked untill it stopped trying to take pictures. Do you think this is what happened? In the past i've tried the sneak peek and was working fine. Well lets see if others are having problem too.
Thanks for that info vthinagar.
You may have noticed that there is now another thread also reporting sneak peek issues and the Norton team have been alerted but are not going to be able to look at it until next week now.
My understanding of the issue with your Toshiba is that you can get the device unlocked by switching off and waiting. That would be the time to un-install NMS and then re-install. Personally I would then do another cold start and try again. Hopefully the problem will have gone away but if not it will give the team something to work on next week. ;-)
Good luck.
Hi Andmike,
Once my tablet was ok, I uninstalled and reinstalled NMS again. But I'm not going to try the sneak peek to see if my tablet hangs again. :). At least till another update or the current sneak peek problem has been rectified if there was any problem at all. So far the lock the device, scream and locate the device has been working and good. For now it should be sufficient. Not sure if wipe works or not, wouldn't want to try it. Lets see if they could find anything with the sneak peak. Thanks anyway.
Hi,
I use to try the sneak peek in the anti theft section once awhile to see how it functions. Recently i tried on my mobile devices but it could not take any pictures. It keeps telling that it will try once it can reach the device. Previously it worked fine on both my devices. My devices were galaxy s2 and galaxy w, running ics and android. Well then i tried this function on my toshiba tablet AT300 running jelly bean, it made the device hang. The touch screen was not functioning and the camera light was always On. I tried to power on/off few times, it didnt work. Top left corner of the screen there was a small norton logo. After 10 minutes, then it become ok. I log on to anti theft using another device to check on the sneak peek - anti theft, the message was it could not reach the device and that i should try later. Note all the device was online though gps was off. It worked before so it should work. Is there something wrong with sneak peek? Anybody had the same problem?