Sneak Peek NOT working

I just paid $30 for a subscription for Nortom Mobile Sec and Norton Anti Theft.  Locating the device works but when I take a photo with sneak peek, it just returns a black photo.  

 

Samsung Galaxy Nexus

Android ICS: 4.0.1

Baseband: I9250UGKL1

Kernel: 3.0.1-ga052f63android-build@apa28 #1

 

Yes I have tried uninstalling NAT plug-in and the NMS from the phone.

 

I am one step away from uninstalling completely, getting a refund, and looking for another program for my security needs.

 

Chris