SONAR advanced protection

I am told that I am at risk because SONAR advanced protection is not turned on. I have clicked on fix but nothing happens.. I am running Windows 7.

Hi ablackcloak9,

 

Follow the instructions here to update your definitions, and reboot:

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20090918095307EN&ln=en_US

I finished downloading the updates and restarted my computer, but when I restarted my computer everything was good for about 2 mins. Same problem occurs, but with no error messages.

Have you contacted customer support?

I talked to Norton and I had malware bytes, which they unstalled it. Then they restarted my computer then it was fine, but when they left it came back on.

Since the problem perists, you can try uninstalling and reinstalling Norton 360. You can use the Norton Removal tool:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20100121123340EN


You can redownload and install Norton 360 after that:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN


Yogesh

How long should the uninstall take because when I double click on them both, it somewhat starts (I think) and looks like BUdump.exe looks like a command prompt is opening when I double click the BUdump.exe. The Norton Removal Tool looks like a uninstall graphic interface, but it flashes also.

BuDump tool runs silently, and it appears to be run ok. If the Norton Removal Tool does not seems to be running, you can try to run it in safe mode. 

1. Restart the computer. As soon as the computer starts, tap the F8 key about once per second until you see the Windows Advanced Options menu.

2. Use the arrow keys on the keyboard to select Safe Mode, and then press Enter.

3. Click Yes to proceed to Safe mode.

4. Run the removal tool, you can download it from this LINK in normal mode.

5. Restart the computer back to safe mode and run it 2-3 times, restart the computer each time after you run it.

6. Now try to re-install Norton 360 and let us know the results.

 

Yogesh

My SONAR advanced protection is on but not protecting. When I try to fix it, isn't being fix. Any help it this would be very helpful.

 

This was the first error message.

 

Norton 360 has encountered an internal program error. Error Code: 0x8007045A, 3038:104

 

The second error message was

 

SONAR Advanced Protection failed to load. Error Code: 0x8064000D

 

and this is what is Norton 360 ver. 4.0 running on Windows 7 is telling me.

 

Your PC is not protected by SONAR Advanced Protection.

Hi LGHaber,

 

If you receive this message, just try to ran a Liveupdate.

 

And If the problem still persists, We can reinstall the Norton Product. Just make a try and let me know if  you have any issues...

 

 

No help.

Hi,

 

 

You tried with Norton Removal tool and you have reinstalled the product, am I right?

 

 

Does it shows the same error message...

 

Please make sure you followed all the steps in the order:

i) Using this website link -  to remove and reinstall the product

 

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=v59900556_EndUserProfile_en_us&layout=VirtuOZ

 

ii) Make sure that you run the liveupdate again and again, until you receive the message - "Your Norton product has the latest protection updates".

 

iv) Then if you have the same issue, kindly contact the technical support for Norton - and let them know the steps you tried, so that they will take necessary action.

 

Let me know If you have any issues!!!!!

Hi LGHaber, it is an issue with your product. Please go to the chat support using the link www.norton.com/chat

Please let me know the result.

It is all fixed, thank you very much.

it worked, all fixed