For 8 or 9 months now I have been receiving a notice, several times daily, from Norton that a full system scan has been completed, threats have been found and resolved. I have looked at the offered details which have shown NO details except date etc . This morning the details appeared and went back to April this year and showed numerous bits of malware which had been either blocked or quarantined, and included one which apparently it seemed that I had "chosen to allow". This was dl_i.exe Sonar.Heuristic.120.
I am having so much trouble with my laptop that I am on the edge of binning it and getting another,. however, it would seem that most of the problems could be arising from Sonar.Heuristic.120.
Last week I had the Norton technical people take over my device to try to remove Astromenda. He worked for well over an hour and he eventuality proclaimed that it was gone, it wasn't but that is another story. Whilst he was working, perhaps he changed something on Norton so that it now shows the malware which is supposed to be fixed. The most worrying of them seems to be Sonar.Heuristic.120.
I am afraid that, being in my mid-seventies, I just wasn't brought up with computers so I am a bit (a lot?) of a technological idiot but I would be really grateful for any advice you all can give me
Thanks.