I'm running Windows 10 Pro, 64-bit edition. Fairly new installation. Long time user of Norton 360. Installed it. Appears to install fine. However, right-clicking on task bar icon produces nothing (first red flag). When I attempt to open the program proper, I get this error (2nd red flag):
"Sorry, we've crashed. Try restarting your antivirus"
The dialogue box has a link to restart and a button to exit. Following the link to restart just produces the same error message. I can exit the dialogue box via the exit button. Norton appears to still be running ok, although Task Manager indicates excess incidences of the app.
Has anyone else experienced this error? Doesn't appear to be a popular topic on the boards here. Any suggestions welcomed. TIA.
Thank you for posting on the Norton Community. We apologise for the inconvenience caused. We have released a hotfix for this issue. Could you please run LiveUpdate and try? Should the issue recur, please let us know. Thank you.
I have the same problem. I am based in New Zealand. Can this please be resolved by Norton with urgency?
I am also on 24.6.9241.851. Not that I can see that I have a choice in that. I download an installer from my Norton account and that takes over and does not give any choices in terms of version or otherwise.
Is there any way I can force a downgrade or reinstall to the 22.xx.xx.xx version?
Happy to provide any screenshots or other technical details by direct message, if useful.
Sorry about the inconvenience caused. We are looking into this issue. We should have an update for you soon. Thank you for reporting this issue. Appreciate your patience.
Thanks, Tim. That gives me some hope. It would be useful, I think, if an update was posted to this forum. Knowing that the issue is with Level 3 support tells us that someone is investigating. And, while I want a fix (I'm impatient like that), I'd be satisfied knowing that someone *is* investigating. Best of luck with your support call (when you receive it).
I had a missed call from Norton Support about the issue. I went back on to the live chat and the person said not to worry and it will be fixed soon :) They then offered to remote to my computer and fix it but when I queried whether they had actually fixed the issue I was told it's still with L3 support so I didn't waste my time with first level support. I am expecting a call within the next 24 hours.
This is not the only long running "bug" the have not yet fixed. See https://community.norton.com/en/forums/repeated-error-submissions-every-few-days and https://community.norton.com/en/forums/right-click-context-menu-broken-n360-taskbar-icon
I'm starting to wonder whether *anyone* is actually working on this problem. I uploaded logfiles on Friday morning (over 48 hours ago) and have heard nothing. I've now been without Norton protection for 10 days. I am disappointed, after 20+ years. Sigh.
Seemingly not and looking at the opening post on this thread, some have been waiting nearly 3 weeks and as someone who has used them since the mid 1980's I am similarly disappointed.
I'm starting to wonder whether *anyone* is actually working on this problem. I uploaded logfiles on Friday morning (over 48 hours ago) and have heard nothing. I've now been without Norton protection for 10 days. I am disappointed, after 20+ years. Sigh.
I gave up on Nortons finding a solution and restored Windows to a 19 June restore point and reinstalled Nortons. Now show as version 22.24.5.6 Seems to work except it won't backup to an external hard drive (I wonder if its as the backup amount exceed the available Cloud but not external drive space).
Edit 1. : spoke too soon the annoying "Your PC is not protected by Behavioral Protection" issue that I had in April is back and seems unfixable.
Edit 2. Changing the backup name solved the back up issue and after several reboots the behavioral protection issues seems to have vanished for now at least (finger crossed)/
