Stacking up licenses

Hi

I just decided to switch from one of the competitors to Norton.

I got two licenses for Norton 360 Premium and to my understanding it should be possible (common practice) to stack them up.

I activated first one (12 months plus 3 extra) just fine but I cannot add another one (12 months). I keep getting error 2027.

I tried chatting with support but it seems to be broken at the moment... 

All in all, not a great start :) 

Does anyone know how to stack licenses (effectively adding another 12 months on top of the current one)? And if it is not possible, what would you recommend I do? Presumably in 15months my other license will expire... so I guess I should try and return it?!?

 

Regards

Michael 

The only way to do this is through Norton Support. The trick to using chat is that as soon as you can enter information, enter "agent please" to get out of the chat bot and connected to a human.